Production Control Sales OPS Planner

Job Description

Join our Toyota Material Handling Team as a Sales Operations Planner

The Role:

We're seeking a passionate and dedicated Sales Operations Planner who brings decisiveness, strong decision-making, and expertise to the table. The Sales Planner plays a key role in the Production Control team by managing customer orders, monitoring finished goods inventory, and ensuring high levels of customer satisfaction. This position involves hands-on work in SAP and Zendesk to process order entries, resolve issues, and maintain seamless communication across departments. The ideal candidate demonstrates a high level of efficiency, organization, and urgency in managing sales planning activities, ensuring timely execution of deliverables and proactive resolution of issues.

What You'll Be Doing:

• Order Management
  • Accurately process and track customer orders using SAP using standard operating procedures.
  • Monitor and verify the completeness of order data and delivery timelines.
  • Proactively communicate any changes, delays, or updates to internal stakeholders and customers.
• Finished Goods Planning
  • Analyze sales trends and forecast demand to maintain optimal inventory levels of finished goods.
  • Collaborate with supply chain and production teams to ensure product availability.
  • Identify and flag potential stock shortages or overages and recommend corrective actions.
• Cross-Functional Collaboration
  • Partner with sales, logistics, production, and customer service teams to resolve customer issues quickly and effectively.
  • Serve as the liaison between external customer expectations and internal operational capabilities.
• Customer Support & Issue Resolution
  • Deliver prompt and professional responses to customer inquiries and complaints .
  • Ensure issues are documented, investigated, and resolved in a timely manner.
  • Provide insight into recurring customer problems and contribute to process improvements.
• Data Analysis & Reporting
  • Generate reports on sales performance, order fulfillment, and inventory metrics.
  • Leverage data to drive decision-making , optimize finished goods carrying costs, and continuously improve planning and fulfillment processes

What We're Looking For:

• Bachelor's Degree or Equivalent Experience (minimum of 4 years)
• Proficient with MS Office applications and highly talented in Excel (formulas)
• Strong analytical and data skills
• Must be able to problem solve and handle multiple tasks effectively
• Strong verbal and written communication skills

Where and When You'll Work:

• This is an in-person role located at our Columbus, Indiana office-ideal for those who thrive in a hands-on, team-oriented environment.
• Travel: up to 25-30% (domestic and international)

What Your Total Compensation & Benefits Package will look like:

Salary - $65,000 - 90,000 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role is eligible for relocation assistance based on current location

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

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