Overview
Skills
Job Details
Project Scope:
The Florida Department of Highway Safety and Motor Vehicles' ("Department" or "FLHSMV"), Division of Information Systems Administration (ISA) is seeking the services of an experienced consultant to work as a Network Administrator and work with the Department's ISA, Florida Highway Patrol Commercial Vehicle Enforcement team for network support activities
Roles/Responsibilities:
The resource will function as an integrated member of the Florida Highway Patrol Commercial Vehicle Enforcement team and will provide technical support activities. The resource will be responsible for operational duties and assisting with technical support activities and shall perform, at a minimum, the tasks and/or activities described below:
- Work with the Department's Contract Manager to serve as the primary point of contact to ensure that start-up activities are completed within fourteen (14) days prior to the performance of services. Start-up activities include Department's fingerprint background check and online information security training security requirements.
- Perform software maintenance on statewide computer systems.
- Work closely with Department staff and stakeholders to document project business requirements and technical specifications.
- Provide technical support for troubleshooting issues.
- Maintain and repair document computer systems and equipment.
- Provide hands-on leadership for complex activities and projects.
- Provide resource management for associated activities and projects.
- Serve as liaison with stakeholders and principle line of communication for technical support.
- Attend and participate in all assigned meetings.
- Attend and complete Department-required training
- On a weekly basis, complete a Status Report that includes specific tasks handled by both the Project Manager and Project Team(s), and complete a Project Timesheet
Mandatory Skills:
- Knowledge of Distributed Processing operations, procedures, and equipment Knowledge of problem-solving techniques.
- Knowledge of the HP Service Manage product.
- Knowledge of information security best practices.
- Knowledge of IT Infrastructure Library (ITIL) concepts.
- Experience in configuration and use of Microsoft System Center Configuration Manager, Symantec Endpoint Suite, and mobile device management solutions.
- Skill in deploying and administering Windows 7 and Windows 10.
- Skill in enterprise deployment solutions for desktop operating systems.
- Skill in the removal of malware and recovery of system data.
- Skill in the administering of Windows scripting techniques .
- Ability to process information logically and solve problems .
- Ability to remotely troubleshoot and resolve technical incidents .
- Ability to develop and conduct classroom computer-based training related to distributed systems components.
- Ability to plan, organize, and coordinate multiple priorities and work assignments.
- Strong communication and collaborative skills.
- Excellent verbal and written communication skills