Technical Support Manager

Technical Support Manager

About Us:

Founded in 1975, Salas O'Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow's requirements are today's opportunities, and we are here to design lasting solutions for pressing challenges.

We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more.

Job Summary:

Working out of our satellite facility in Lemoore, CA you will be responsible managing multiple groups of technical support teams working at various customer locations with job duties including but not limited to:

• Sell technical support contracts to multiple customers.
• Work closely with each group of Technical Support team members to ensure customers' targets and goals are met.
• Actively manage the customer to meet agreed goals including margins.
• Will involve regular travel to customer job sites to conduct reviews.
• Provide ongoing safety training to all employees and track progress.
• Develop additional opportunities by integrating the Salas O'Brien family of businesses into the support functions we provide.

Required Education and Experience:

• Computer literate
• Ability to drive a forklift

Qualifications

• Clean driving record
• Self starter
• Detail oriented

Work Environment:

• 100% shop and manufacturing facility

Physical Demands:

Ability to lift 50 pounds.

Location: Lemoore, CA area

The expected base salary range for this role is $120,000 - 150,000 USD per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location.

This role is also eligible for performance-based bonuses and a comprehensive U.S. based benefits package, including:

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Wellness programs and employee assistance resources

Professional development support

For more information, visit our full benefits overview here - salasobrien.com/benefits

Travel: Up to 50%

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employment Statement

Salas O'Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O'Brien will accommodate the disability-related needs of applicants as required by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.