US Federal SAP Ariba and Fieldglass Administrator

Introduction

Your role and responsibilities

IBM CIO is seeking a motivated and detail-oriented System Administrator to support our U.S. Federal SAP Ariba and Fieldglass environments. This role is based in Research Triangle Park, NC, and will focus on the operational stability and continuous improvement of these critical procurement platforms.

As a key member of the support team, the System Administrator will be responsible for managing day-to-day operations, resolving production issues, and ensuring seamless user experiences across the procurement lifecycle. This is an excellent opportunity for an early-career professional to gain hands-on experience with enterprise SAP systems in a highly collaborative and mission-driven environment.

Key Responsibilities:

• Production Support & Troubleshooting - Serve as the primary Level 2 support contact for SAP Ariba and Fieldglass production issues. Investigate, diagnose, and resolve system incidents in a timely and effective manner.
• Issue Management & Escalation - Open and manage support tickets with SAP and other service providers. Track issue resolution progress and ensure timely communication with stakeholders.
• Configuration & Testing - Implement configuration changes and fixes in production environments. Conduct thorough testing to validate solutions and ensure minimal disruption to business operations.
• System Administration - Maintain system health, monitor performance, and ensure user access and permissions are properly managed. Support master data maintenance and workflow configurations.
• Collaboration & Communication - Work closely with Procurement Operations and cross-functional teams to understand business needs and deliver high-quality technical support. Communicate clearly with both technical and non-technical stakeholders.
• Continuous Learning & Documentation - Stay current on SAP Ariba and Fieldglass updates and best practices. Maintain accurate documentation of system configurations, support procedures, and known issues.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Bachelors degree in engineering or related technical field
• Strong Analytical and Problem-Solving Skills - Ability to assess complex system issues, identify root causes, and implement effective solutions in a timely manner.
• Effective Communication - Clear and professional verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Initiative and Ownership
  Proactive approach to identifying issues, proposing improvements, and following through on tasks with minimal supervision.
• Collaboration and Teamwork
  Ability to work effectively in a cross-functional team environment, partnering with business and technical stakeholders.

Preferred technical and professional experience

• Testing and Validation - Experience with functional testing, regression testing, and validating configuration changes in enterprise systems.
• Technical Aptitude - Familiarity with enterprise SaaS platforms; prior exposure to SAP Ariba, Fieldglass, or similar procurement systems is a plus.
• Customer Service Orientation - Demonstrated commitment to providing responsive, high-quality support to internal stakeholders and end users.

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

ship Required.