Manager, Systems Analysis

Purpose of the Job

The Manager, Systems Analysis is a key IT leadership position who will lead a team of Systems Analysts who are responsible for analyzing, designing, and implementing business systems solutions. The Manager will lead the Systems Analysts team to translate requirements into technical solution concepts and specifications. The Manager is also responsible for leading the team to coordinate and complete the Quality Assurance testing lifecycle to ensure technology implementations and upgrades are defect free. The Manager will enable the Credit Union business teams to achieve goals by delivering sound technology solutions by collaborating with other CU technology teams and 3^rd party technology vendors to align work efforts.

Essential Functions and Responsibilities

• Leads, mentors, and manages a team of Business Analysts, fostering a high-performance, collaborative culture.
• Sets clear goals, provides regular feedback, and conducts performance evaluations to drive team development.
• Manages resource allocation and workload distribution to balance production support with project completion, ensuring both are delivered on time and within budget.
• Monitors and reports on team performance, time tracking, and resource availability to maintain efficiency.
• Ensures the team effectively gathers, analyzes, and documents business requirements to support system enhancements and new implementations.
• Drives accountability for delivering high-quality system specifications, process flow diagrams, and well-documented solutions.
• Collaborates with IT, developers, and other stakeholders to translate business requirements into technical solutions.
• Ensures optimal system configuration by aligning with vendor recommendations and industry best practices.
• Works with Project Management and Business Analysts to ensure the System Analysts meet requirements, stay on schedule, and define tasks and estimates.
• Partners with other managers to prioritize initiatives based on business impact, resource availability, and strategic alignment.
• Oversees Systems Analysis projects outside the PMO, ensuring proper execution of new implementations and enhancements.
• Acts as a liaison between business units and IT, facilitating clear communication and understanding of technical requirements.
• Leads cross-functional meetings and workshops to identify business challenges and technical opportunities.
• Ensures systems align with the organization's long-term strategy, scalability, and performance goals.
• Drives continuous improvement initiatives, working with third-party vendors and internal teams to enhance efficiency and reduce costs.
• Implements and enforces best practices for systems analysis, design, and project execution.
• Oversees timely upgrades and enhancements to applications, ensuring minimal disruption to business operations.
• Ensures the team provides prompt incident response, troubleshooting, and on-call support for critical system issues.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.
• Must have flexibility to work evenings and/or weekends as needed to support critical system issues, upgrades or releases.

Knowledge, Skills, and Abilities

Must have demonstrated ability to lead others, with the ability to facilitate group discussions

Must have SDLC (Software Development Life Cycle) working knowledge

Must have a strong working knowledge of a variety of applications that support the Credit Union

Must have demonstrated ability to build an effective relationship with 3^rd party vendors

Must have demonstrated ability to analyze and interpret data, understand and communicate complex and diverse information, and effectively present information to senior leadership and other business partners

Must have the ability to make practical and timely decisions

Must have demonstrated project management knowledge

Must have excellent communication skills in English, both verbal and written; excellent listening and questioning skills; proven ability to reach an audience through effective and clear presentations

Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, and compassionate

Must have strong PC skills, with proficiency in MS Outlook, Excel, Word, Project, PowerPoint, and Visio

Must have the ability to understand all business processes within the Credit Union, as well as understanding the underlying technologies supporting those business processes

Strong analytical and problem-solving skills required, with the ability to research issues, summarize findings, and recommend resolution options

Must have strong critical thinking skills and experience in communicating change impact analysis

Must be detail-oriented and well-organized

Must be able to resolve multiple requests/issues concurrently in fast-paced and complex business environment under minimal supervision

Must be able to work in a general office environment

Must be flexible and able to shift resources and priorities as required

Should possess a strong commitment to providing excellent service to Truliant s members, both internal and external

Physical Requirements

• Occasional standing, walking, bending, and stooping required
• Must be able to sit at a desk for moderate periods of time and use a computer
• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

• Bachelor s Degree in Computer Science or Business Administration, or a related field required; an equivalent combination of education and experience may be considered
• A minimum of 5 years of leadership experience supporting critical application software (on-premise and SaaS)
• 10 years of Systems Analyst experience in the financial services industry or with core systems may be considered in lieu of the years of leadership experience requirement
• A working knowledge of the fundamentals of the financial industry is required