Overview
On Site
Hybrid
Depends on Experience
Full Time
Skills
Customer Service
Quoting
Replication
Management
Legal
Quality Control
Auditing
Billing
Multitasking
Data Analysis
Root Cause Analysis
Communication
Organizational Skills
SAP
Salesforce.com
SLA
Process Improvement
Retail Operations
Teamwork
Collaboration
Effective Communication
Military
Job Details
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position is responsible for validation and accuracy of Commercial and Industrial (C&I) customer contract interpretation, account set-up and transaction tracking. This position will review signed C&I contracts for set-up accuracy against accepted quote and billing systems as well as resolve Utility enrollment exceptions. This position will identify, diagnose and resolve critical set-up issues to ensure the customer is billed accurately and in a timely manner. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.
Job Description
Key Accountabilities
Validate terms listed on quote against signed contract
Perform audit within system to ensure account set-up accuracy
Perform specific set-up tasks in internal and external systems
Validate replication to billing system for accuracy
Identify, diagnose and resolve critical set-up errors
Monitor and track Utility transactions
Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements
Follow all company, legal and regulatory guidelines
Perform other duties as assigned
Education, Experience, & Skill Requirements
2+ years of experience in a related field such as QC, audit, billing, operations
Ability to multi-task
Data analysis between various systems such as SAP, Lodestar, Salesforce
Root cause analysis
Strong communication and organizational skills
Basic skill in computer software applications such as MS Office products, SAP, Salesforce, Lodestar preferred
High school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and implement process improvements
This position is focused on Ercot LCI contracts and transactions, specifically.
Job Family
General Services
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Job Summary
This position is responsible for validation and accuracy of Commercial and Industrial (C&I) customer contract interpretation, account set-up and transaction tracking. This position will review signed C&I contracts for set-up accuracy against accepted quote and billing systems as well as resolve Utility enrollment exceptions. This position will identify, diagnose and resolve critical set-up issues to ensure the customer is billed accurately and in a timely manner. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.
Job Description
Key Accountabilities
Validate terms listed on quote against signed contract
Perform audit within system to ensure account set-up accuracy
Perform specific set-up tasks in internal and external systems
Validate replication to billing system for accuracy
Identify, diagnose and resolve critical set-up errors
Monitor and track Utility transactions
Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements
Follow all company, legal and regulatory guidelines
Perform other duties as assigned
Education, Experience, & Skill Requirements
2+ years of experience in a related field such as QC, audit, billing, operations
Ability to multi-task
Data analysis between various systems such as SAP, Lodestar, Salesforce
Root cause analysis
Strong communication and organizational skills
Basic skill in computer software applications such as MS Office products, SAP, Salesforce, Lodestar preferred
High school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and implement process improvements
This position is focused on Ercot LCI contracts and transactions, specifically.
Job Family
General Services
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.