Overview
On Site
Full Time
Skills
Science
Fluency
Management
Auditing
Usability
DevOps
Technical Support
Splunk
Agile
Collaboration
JIRA
Confluence
ServiceNow
Microsoft Windows
Microsoft Office
Microsoft Visio
Communication
Attention To Detail
Supervision
Software Development
Python
Java
JavaScript
Scripting
Relational Databases
SQL
Cloud Computing
Amazon Web Services
Continuous Integration
Continuous Delivery
Workflow
Writing
Documentation
Security Clearance
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2507464
Location: ASHBURN, VA, US
Date Posted: 2025-07-10
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
Position Summary
We are seeking a thoughtful, technically savvy, and user-focused Sr. Systems Analyst to join our team in Ashburn, VA. This role supports a gove rnment-facing project by monitoring operational logs (Splunk), fulfilling official data inquiries (OPRs), and providing responsive, user-friendly ticket support (via Zammad or similar platforms). Ideal candidates have a development background or strong technical fluency but seek a role centered on operations, support, and system awareness over direct coding.
Job Responsibilities:
Qualifications
Required Skills and Experience
Desired Skills and Experience
Customer Requirements
Location: ASHBURN, VA, US
Date Posted: 2025-07-10
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
Position Summary
We are seeking a thoughtful, technically savvy, and user-focused Sr. Systems Analyst to join our team in Ashburn, VA. This role supports a gove rnment-facing project by monitoring operational logs (Splunk), fulfilling official data inquiries (OPRs), and providing responsive, user-friendly ticket support (via Zammad or similar platforms). Ideal candidates have a development background or strong technical fluency but seek a role centered on operations, support, and system awareness over direct coding.
Job Responsibilities:
- Monitor and analyze incoming application logs (Splunk) to proactively identify and escalate issues.
- Conduct detailed log searches to answer operational data requests and audit inquiries.
- Respond to end-user feedback and support tickets clearly and helpfully, maintaining a friendly and professional tone.
- Act as a liaison between technical teams and users, ensuring mutual understanding of issues and resolutions.
- Develop or maintain lightweight documentation for recurring tasks, ticket responses, and system behavior patterns.
- Support Agile ceremonies as needed: standups, planning, retrospectives.
- Collaborate with developers to understand application behavior and guide improvements to logging, monitoring, or usability.
Qualifications
Required Skills and Experience
- Bachelor's degree
- 3-7 years in a technical role (e.g., development, DevOps, systems analyst, support engineering).
- Experience querying and analyzing logs in systems like Splunk, ELK, or similar platforms.
- Familiarity with Agile environments and collaboration tools (e.g., Jira, Confluence, Zammad, ServiceNow).
- Comfortable reading code/logs and discussing technical issues with developers.
- Skills and knowledge utilizing Windows, Microsoft Office Suite including MS Visio Professional and MS Project Professional and some sort of querying/SQL tool.
- Strong communication skills-able to explain technical findings to non-technical audiences.
- Detail-oriented and able to work independently with minimal supervision.
Desired Skills and Experience
- Master's degree
- Background in software development (e.g., Python, Java, JavaScript, or scripting languages).
- Prior experience as a developer or a data analyst is a plus for the job.
- Exposure to relational databases and SQL.
- Familiarity with distributed systems, cloud-based infrastructure (especially AWS), or CI/CD workflows.
- Experience writing or maintaining support documentation or FAQs.
- Prior experience supporting federal customers or working on government projects.
Customer Requirements
- Clearance - Ability to obtain and hold a public trust position and favorable suitability based on a CBP Background Investigation
- Location - Hybrid with on-site (Ashburn, VA) visits 2 days per week and if a mission need. All candidates must be within the GWA/commutable area.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.