Einstein Conversation Insight

Overview

Remote
$70 - $75
Contract - W2
Contract - 2 Month(s)

Skills

Einstein Conversation Insights.(ECI)
Salesforce ecosystem
Salesforce Sales Cloud

Job Details

Job Title: Einstein Conversation Insight

Location: USA (Remote)

Duration: 6 8 weeks (40 hours per week)

Xoriant reasonably expects the pay rate for this position to be within the following range: $70/hr-75/hr.

Responsibilities-

Design, configure, and implement Einstein Conversation Insights within Salesforce.

Enable and customize call recordings, transcripts, keyword tracking, coaching insights, and analytics dashboards.

Set up and optimize Revenue Insights including forecasting, pipeline analysis, and performance metrics.

Fine-tune ECI data models and ensure alignment with sales processes and KPIs.

Configure call ingestion pipelines, call recording mapping, transcription workflows, and metadata alignment.

Serve as the subject matter expert (SME) and architect for all ECI-related implementations.

Define technical architecture, integration patterns, and best practices.

Skills

10+ years of experience in Salesforce ecosystem, with at least 5-7 years in Einstein Conversation Insights.

Proven hands-on experience configuring ECI at enterprise scale.

Strong knowledge of Salesforce Sales Cloud, Einstein features, and conversational analytics.

Deep understanding of call recording ingestion, speech-to-text pipelines, tracking keywords/topics, and analytics dashboards.

Strong architectural skills with ability to design robust, scalable solutions.

Regards,

Akangsha

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About Xoriant Corporation