Help Desk Manager-Ft Belvoir, VA (On-Site)

  • Fort Belvoir, VA
  • Posted 3 days ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
100% Travel

Skills

Computer Hardware
Computer Networking
Documentation
End-user Computing
Help Desk
IT Operations
ITIL
Issue Resolution
Leadership
Logistics
Management
Performance Metrics
Performance Monitoring
Regulatory Compliance
Reporting
Security Clearance
Service Delivery
Service Desk
Software Troubleshooting
Technical Support

Job Details

Help Desk Manager (On-Site) Secret Clearance Required

Location: Ft Belvoir, VA On-site
Clearance: Active Secret (IT-II or current NACLC)

Overview:
The Help Desk Manager will lead and manage all on-site IT Helpdesk operations for the client's Information Technology Operations Center (ITOC). This role serves as the primary liaison between government supervisors and contractor personnel, ensuring service delivery aligns with client's performance, reporting, and compliance standards.

Key Responsibilities:

  • Oversee day-to-day helpdesk and technical support operations.

  • Manage a team of technicians and analysts supporting end-user computing environments.

  • Ensure compliance with federal policies, SLAs, and performance metrics.

  • Coordinate with government leadership for issue resolution and reporting.

  • Provide direction for hardware/software troubleshooting and escalation processes.

  • Maintain accurate documentation and ensure proper ticket management and tracking.

Qualifications:

  • Education: Bachelor s degree.

  • Experience: Minimum 5+ years in IT helpdesk operations and management of technical support staff.

  • Technical Skills:

    • Strong understanding of computer hardware, software, and networking fundamentals.

    • Knowledge of system performance monitoring and troubleshooting tools.

    • Ability to manage service desk tools and ITIL-based processes.

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About Isoftech Inc