ServiceNow & CMDB Admin ITAM (HAM/SAM)

  • Plano, TX
  • Posted 11 hours ago | Updated 11 hours ago

Overview

On Site
Depends on Experience
Contract - W2

Skills

Collaboration
Computer Hardware
Configuration Management
Configuration Management Database
IT Service Management
JavaScript
Lifecycle Management
Continuous Integration
Data Integrity
Finance
HTTP
IT Asset Management
Management
Mapping
Microsoft SCCM
Procurement
Regulatory Compliance

Job Details

Role: ServiceNow & CMDB Admin ITAM (HAM/SAM)
Location: Plano, TX / Richmond, VA (Hybrid)

Key Skills: HAM Pro, SAM Pro, CSDM, Asset Lifecycle Management, Asset Discovery, Service Mapping

Job Description:
We are looking for a ServiceNow & CMDB Admin (ITAM HAM/SAM) to support and enhance IT asset and configuration management processes within the ServiceNow ecosystem. This role focuses on optimizing hardware and software asset management practices, ensuring data integrity, and driving integration across systems.

Responsibilities:

  • Administer and enhance ServiceNow CMDB and ITAM modules (HAM Pro/SAM Pro) to support asset lifecycle management.

  • Collaborate with IT, procurement, finance, and security teams to align HAM and SAM initiatives with broader ITSM and ITAM goals.

  • Ensure accurate asset discovery, mapping, and reconciliation within the CMDB.

  • Develop and maintain integrations between ServiceNow and external systems using APIs, Web Services, SOAP, HTTP, and MID Server.

  • Integrate ServiceNow with procurement systems such as Coupa and Zip to streamline asset intake and management processes.

SAM Pro Specific Responsibilities:

  • Configure and maintain SAM Pro module (software models, entitlements, license metrics).

  • Execute software reconciliation to compare discovered installations with license entitlements and determine effective license positions (ELP).

  • Utilize JavaScript scripting and integration tools (e.g., SCCM, Discovery) to automate SAM processes.

HAM Pro Specific Responsibilities:

  • Develop and automate hardware lifecycle processes procurement, deployment, maintenance, and disposal ensuring ITAD compliance.

  • Maintain HAM data integrity within the CMDB using ServiceNow Discovery and other data sources for accurate CI population.

Qualifications:

  • 6+ years of experience in ServiceNow Administration, with hands-on expertise in HAM Pro, SAM Pro, and CMDB.

  • Strong understanding of CSDM and asset lifecycle management best practices.

  • Proven experience with ServiceNow integrations (APIs, Web Services, MID Server).

  • Experience in Service Mapping, Asset Discovery, and Procurement System integrations.

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