Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
Cisco
IP
DNS
ServiceNow
Network Troubleshooting
Batch File
Technical writing
Python Scripting
Ansible
Job Details
Job Description:
***Crop to Crop resumes are accepted
Clemson University Computing and Information Technology provides a challenging, broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.
Daily Responsibilities:
- Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
- Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
- Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
- Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.
Required Skills:
5+ years IP Network Troubleshooting |
3+ years DNS configuration |
3+ years Understanding of monitoring tools (Splunk, SolarWinds) |
2+ years ServiceNow ITSM Tool |
2+ years Server Batch Scripting |
2+ years Cisco Network Tools (ISE, Catalyst) |
2+ years Technical writing experience |
Desired Skills:
Understanding of Mainframe batch processing |
Python Scripting |
Ansible knowledge |
Leadership skills |
Strong customer service |
Self-management |
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