Network Technician - ONSITE

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Skills

Cisco
IP
DNS
ServiceNow
Network Troubleshooting
Batch File
Technical writing
Python Scripting
Ansible

Job Details

Job Description:

***Crop to Crop resumes are accepted

Clemson University Computing and Information Technology provides a challenging, broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.

Daily Responsibilities:

  • Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
  • Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
  • Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
  • Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.

Required Skills:

5+ years IP Network Troubleshooting

3+ years DNS configuration

3+ years Understanding of monitoring tools (Splunk, SolarWinds)

2+ years ServiceNow ITSM Tool

2+ years Server Batch Scripting

2+ years Cisco Network Tools (ISE, Catalyst)

2+ years Technical writing experience

Desired Skills:

Understanding of Mainframe batch processing

Python Scripting

Ansible knowledge

Leadership skills

Strong customer service

Self-management

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About Chandra Technologies, Inc.