Manager IT Customer Success - Netsuite/Salesforce

Overview

Hybrid
$180000
Full Time

Job Details

Title: Manager Customer Service
Location: Nashville, TN (2 days Remote, 3 days Onsite)
Employment Type: Direct Hire/Perm Placement 
Compensation: 120-140k +Bonus
Reason for Opening: This is a greenfield, from the ground up build/integration of Netsuite and Salesforce. Design processes/Systems will need to be identified. 

Necessary experience needed for this role:
  • Proven experience implementing IVR systems to enhance customer communication and operational efficiency.
  • Hands-on experience integrating NetSuite and Salesforce.
  • Demonstrated success in optimizing quote-to-cash processes through automation and systems integration.
  • Proven experience building or significantly scaling a Customer Success function, including developing processes and Standard Operating Procedures (SOPs) to drive efficiency and consistency. 
In this role, you will be tasked with standing up and scalable Customer Service operation. This would include SOPs/KPIs from scratch, leading ERP order management, IVR, Phonetree, ticketing/case management in Salesforce, outlining vendor/tooling choices and much more! 

 
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