Sr Desktop Support

Sr Desktop Support
Boston, MA - 2-3 days per week onsite
6 months contract to hire

We are seeking a seasoned Senior Deskside Support Specialist to provide first and second-level technical support for a mid-sized, regulated organization's end-user computing environment. This individual will serve as a key escalation point for junior support staff and collaborate with infrastructure teams to ensure consistent and high-quality IT service delivery. Support will be delivered via phone, in person, email, or system management tools in a timely and professional manner.

Key Responsibilities:

• Install, maintain, repair, and upgrade PC hardware and peripherals to ensure optimal performance across the organization
• Manage user and email accounts within Microsoft Active Directory and Exchange, including onboarding, offboarding, and permission updates
• Administer various IT systems such as secure file transfer platforms, web gateways, and disk encryption solutions
• Provide support for the organization's core business applications, including environment updates, user assistance, and vendor coordination
• Maintain remote access solutions and assist end-users with connectivity support
• Handle deployment, configuration, relocation, and troubleshooting of desktop equipment and peripherals
• Diagnose and resolve complex end-user issues onsite, suggesting and implementing both immediate and long-term solutions
• Provide support for mobile devices and associated systems (iOS/Android, MDM, etc.)
• Deliver remote support to external business users as needed, ensuring a consistent and professional customer experience
• Coordinate with third-party vendors for service requests on PCs, printers, and peripherals
• Support ATM hardware (or similar customer-facing tech) by addressing minor faults and coordinating vendor escalations as necessary
• Participate in hardware procurement processes and maintain up-to-date inventory tracking
• Participate in rotating after-hours on-call schedule for user support
• Contribute to the enforcement and implementation of IT policies, security protocols, and support procedures
• Foster collaborative relationships with both internal teams and end users
• Perform other duties aligned with the overall mission of the IT department

Qualifications:

• Bachelor's degree in Information Technology or equivalent hands-on experience
• 5-10 years of experience in end-user support within a Microsoft Windows / Active Directory environment
• Strong knowledge of Microsoft technologies including Teams, SharePoint, and OneDrive
• Professional certifications (Microsoft, CompTIA, etc.) strongly preferred
• Solid understanding of PC hardware, operating systems, and MS Office application support
• Foundational knowledge of networking (OSI Layers 1-3) from a support standpoint
• Excellent troubleshooting, interpersonal, and documentation skills
• Ability to coach and mentor junior staff in technical and diagnostic best practices
• Capable of lifting and handling equipment up to 40 lbs
• Willingness to work flexible hours, including occasional evenings or weekends

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.