IT Support Engineer

Duration: 12+ Months

Location: IL-Cordova

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As an IT Analyst, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

Responsibilities:

Responsible for the IT infrastructure at the site

May be involved in workstation support, telecom, VOIP support, printers, server support, and/or networking throughout a large campus site with multiple buildings including stairs and outdoor travel between buildings

Provide standard and local Software Support - MS Office 365, Microsoft Teams, etc.

Perform ITSM, MOC, and 24/7 Pager Support maximizing site related HW/SW resource uptime

Maintain dashboard expectations for PC's, ITSM tickets, Site Telecom, and PC/Server vulnerabilities

Attend and comply with all Plant IT and Production, FDA & GMP, Corporate IT, and Safety required training meetings and activities

Qualifications:

Ability to configure, deploy, install, migrate, order, patch, replace, support, and triage Site Infrastructure as follows:

WINTEL/LINUX NetPC, Standard and Process PC's, including experience with Azure and Intune

Microsoft Windows Server OS

HP and Manufacturing Printers (HP, Zebra, etc.)

Telecom - Ethernet, LAN/WAN, Firewall, Routers and Switches, VOIP Phones, TCP/IP, VPN and Wireless basics

Understanding of NAC and Vlans

Ability to lift related equipment such as printers, network switches, servers, workstations, and monitors

Must be self-motivated and willing to work with minimal direction by applying basic skills to navigate a customized environment

Seven years of IT Infrastructure hands on, in person experience supporting Windows PCs, Server OS, printers, and basic networking

Manufacturing Plant experience recommended

HS Diploma

The salary range for this role is $40,000 to $60,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at