Overview
$doe
Contract - W2
Contract - Independent
Contract - 12+ Month(s)
Skills
ITSM
ServiceNow administrator
Job Details
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Position: ServiceNow(SME)
Location: 100% Remote
Duration: Long Term
Job Description:
The position serves as a Subject Matter Expert (SME)
Provide application and system support to all employees for assigned application(s).
Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
Analyze application incidents to identify root cause. Work closely with vendor's product support team to implement solutions.
Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects
Demonstrated experience supporting, as an admin, vendor-provided applications
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web: ;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Location: 100% Remote
Duration: Long Term
Job Description:
The position serves as a Subject Matter Expert (SME)
Provide application and system support to all employees for assigned application(s).
Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
Analyze application incidents to identify root cause. Work closely with vendor's product support team to implement solutions.
Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects
Demonstrated experience supporting, as an admin, vendor-provided applications
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web: ;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
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