Overview
On Site
$DOE
Contract - Independent
Contract - W2
Contract - 12+ Month(s)
Skills
service desk management
SLA adherence
incident escalation
ongoing enhancements
Job Details
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Position: Support Operations Manager
Location: Long Beach, CA (Need local only to LA)
Duration: Long Term
Job Description:
The Support Operations Manager oversees post-implementation support operations, including service desk management, SLA adherence, incident escalation, and ongoing enhancements after go-live.
Key Responsibilities:
Manage support teams and resource allocation to meet service demands.
Establish and monitor SLAs, KPIs, and performance dashboards.
Coordinate incident and problem management processes.
Prioritize and schedule operational enhancements based on business impact.
Ensure knowledge management and continuity plans are in place.
Location: Long Beach, CA (Need local only to LA)
Duration: Long Term
Job Description:
The Support Operations Manager oversees post-implementation support operations, including service desk management, SLA adherence, incident escalation, and ongoing enhancements after go-live.
Key Responsibilities:
Manage support teams and resource allocation to meet service demands.
Establish and monitor SLAs, KPIs, and performance dashboards.
Coordinate incident and problem management processes.
Prioritize and schedule operational enhancements based on business impact.
Ensure knowledge management and continuity plans are in place.
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web: ;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web: ;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
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