Application Support Engineer

Mandatory skills

• Strong experience in Java-based application support.
• Proficiency in SQL, with hands-on experience in MariaDB/MySQL or Oracle.
• Solid understanding of Windows Server administration.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
• Exposure to healthcare IT systems, especially PACS, RIS, DICOM, and HL7 standards.
• Excellent troubleshooting and analytical skills.
• Strong documentation and communication abilities

As an Application Support Engineer you will provide expert-level support for Java-based healthcare applications, ensuring seamless performance across databases, Windows servers, and imaging systems like PACS and RIS.

Responsibilities: -

• Provide advanced support for Java-based applications, including deployment, configuration, and troubleshooting.
• Monitor and optimize performance of MariaDB/MySQL databases; manage replication and backup strategies.
• Administer and maintain Windows servers, ensuring system security and stability.
• Troubleshoot and resolve networking issues related to TCP/IP, DNS, DHCP, routing, and firewalls.
• Maintain comprehensive documentation of system configurations, deployments, and support procedures.
• Collaborate with cross-functional teams to ensure the alignment of technical solutions with business needs.
• Support healthcare IT systems, particularly Radiology and Imaging platforms (PACS, RIS).
• Ensure compliance with HL7 and DICOM standards in healthcare data exchange.

Good to have skills: -

• Experience with Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS).
• Familiarity with authentication processes and ITIL-based support workflows.
• Knowledge of cloud environments (e.g., Azure, AWS) for application hosting and support.
• Scripting skills (e.g., PowerShell, Bash) for automation of routine tasks.
• Experience working in regulated environments (e.g., HIPAA compliance).