Technical Writer

Hiring: W2 Candidates Only

Visa: Open to any visa type with valid work authorization in the USA

Customer Outreach:

- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.

- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.

- Present outreach findings to the Product Owner team, management, and division leadership.

- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.

- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.

- Train and support team members on the new practices, creating internal documentation to ensure proficiency.

CANDIDATE SKILLS AND QUALIFICATIONS

• 8 Years-Required-Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
• 8 Years-Required-Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
• 8 Years-Required-Jira: Experience with Jira or similar application life-cycle management tools
• 8 Years-Required-Collaboration: Strong ability to work closely with cross-functional teams
• 8 Years-Required-Communication: Excellent communication skills to effectively work with cross-functional teams
• 8 Years-Required-Customer Service: Experience in customer service, with strong communication skills.
• 8 Years-Required-Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
• 8 Years-Required-Training and Support: Experience in training other team members.
• 8 Years-Preferred-Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.