Senior Business Analyst

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Agile
Customer Service
FEP
Health Care
IBM Cognos Analytics
IT Service Management
MIRO
Mapping
Microsoft Power BI
Microsoft Visio
Reporting
SaaS
ServiceNow
Tableau
User Stories
Web Services
Workflow
Business Analyst

Job Details

Role: Senior Business Analyst

Location: Reston, VA

Duration: 12 Months

Interview: Phone+MS-Teams+F2F

Work Arrangement: Remote

Interview process: 2 rounds, 2nd panel interview in-person

Location: This position is primarily remote, but it is also held once a month on-site in Reston, VA. Candidates must reside in the DMV area.

Summary: Client is looking for a Senior Business Analyst to support the implementation of the ServiceNow platform. They are looking for a traditional Business Analyst who can support the Product Owner with user story creation and facilitate the completion of features by collaborating with stakeholders and technical teams. Client has completed the implementation of ServiceNow s Customer Service Module and will be implementing the ITSM module next.

Required Experience: Bachelor s degree and 5+ years of experience as a Business Analyst (In lieu of a bachelor's degree, plus 4 years of experience) Experience implementing ServiceNow with a basic understanding of Web Service architecture for ServiceNow integrations. Experience with any workflow mapping tools (Prefer Visio, would consider others such as Lucidchart, Miro, etc.) Experience with any SAAS Reporting tools (FEP uses Tableau and Cognos, Power BI, and other similar tools should be considered as well) Healthcare payer industry experience

Nice to have: Experience with MS Visio Any Agile related certifications Experience with ServiceNow ITSM or Customer Service modules

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