Overview
On Site
USD 1-1
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Field Service Technician
Tier II Support
hybrid work schedule
on-site IT support
VSU IT jobs
Windows 10
Windows 11
Windows troubleshooting
registry editing
event viewer
MacOS support
Mac installation
desktop repair
laptop repair
RAM replacement
hard drive installation
peripheral support
printer troubleshooting
scanner configuration
monitor setup
Wi-Fi troubleshooting
wireless networking
WPA2
WPA3
Microsoft Office Suite
Outlook
Excel
Word
PowerPoint
Teams support
Office troubleshooting
TeamViewer
RDP
AnyDesk
remote desktop tools
hardware support
software support
ITSM tool
technical documentation
IT customer service
IT communication skills
technical problem solving
critical thinking
time management
multitasking
IT teamwork
learning agility
IT adaptability
technical support specialist
desktop support
campus IT support
user support
device support
Virginia State University jobs
on-campus IT support
Job Details
Engagement Type
Contract
Short Description
VSU - Field Service Technician (Tier II)
Hybrid work schedule,
Complete Description
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) | Required | 3 | Years |
| MacOS: Proficiency in installation, configuration, troubleshooting, and user management. | Desired | 3 | Years |
| Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) | Required | 3 | Years |
| Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. | Required | 3 | Years |
| Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. | Required | 3 | Years |
| Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) | Required | 3 | Years |
| Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. | Nice to have | 3 | Years |
| Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. | Required | 3 | Years |
| Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional | Required | 3 | Years |
| Customer Service: Patience, empathy, and a helpful attitude when assisting users. | Required | 3 | Years |
| Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. | Required | 3 | Years |
| Teamwork: Collaborating effectively with other IT professionals. | Required | 3 | Years |
| Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. | Required | 3 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.