Technical Client Support Center Associate

Overview

Remote
$22 - $30
Contract - W2
Contract - 6 Month(s)

Skills

technical support
CRM systems
help desk
ticketing systems
communication
communication tools
multitasking
collaboration
customer service
empathy

Job Details

Seeking a new job opportunity? Don t miss this role! Dahl Consulting is currently partnering with a leader in the retail industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring a Client Support Center Associate for a contract position! Interested? Get more details below.

  • Contract Duration: 6-months
  • Worksite Location: Remote
  • Compensation: $20.00 - $30.00 per hour


What you ll do as the Technical Client Support Center Associate:

  • Provide technical support through various platforms, including CRM systems like Salesforce or Zendesk, live chat, and remote tools such as Intercom or TeamViewer
  • Efficiently manage and resolve support tickets using systems such as ServiceNow or other IT service management tools
  • Navigate multiple computer systems simultaneously to ensure timely and accurate resolution of technical issues
  • Collaborate using communication platforms such as Slack and Microsoft Teams to resolve issues and maintain internal alignment
  • Utilize Microsoft Office Suite and tools like Excel or Google Sheets for data management, report generation, and performance tracking
  • Contribute to a high-performing team by adapting quickly to new tools, systems, and changing priorities


What you ll bring to the Technical Client Support Center Associate role:

  • 1+ years of experience in technical support
  • Proficiency with CRM systems, help desk ticketing systems, and communication tools
  • Strong written and verbal communication skills
  • Solid organizational and multitasking abilities, especially in a fast-paced, collaborative environment
  • Eagerness to learn and grow with emerging technologies and customer support tools
  • Empathy, flexibility, and the ability to thrive in a dynamic team setting



As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary: .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.