Business Process Manager

Please review the Manoah resume. Note that he does NOT have ServiceNow, but the hiring manager wanted to consider him for this Business Process Manager role.

Business Process Manager

client - Disney world wide services-

only W2

location-Burbank, Orlando, or Seattle.Must have ROI and Data Governance experience.

Must have ServiceNow/Salesforce experience.

Focus on Burbank and Seattle on for the location. Orlando position has been filled.

MUST HAVES:

• Strong data governance exp/background especially working with OPERATIONAL data
• Someone who can dig into insights and understand/ask What drives towards a process improvement perspective- "ok data looks this way, now I need to work with team to understand why data looks this way and train people on why data needs to look better".
• Strong need for someone to understand how an incident is typically run, what the data aspect of it needs to be corrected so people can respond to incident in a timely manner
• Be able to dig into data and understand it, make analysis

Don t worry about ITIL

If they don t have ServiceNow, but have another ticketing program like Salesforce that s fine

Agile/CMMI/Lean Six Sigma certs a BIG PLUS

Meeting Recap:

Role: Business Process Manager

Status: Reopened due to the previous employee transitioning to a different team after five months during a critical project phase.

Overview:

• Focus on process improvement, Lean Six Sigma, and ITIL knowledge (not an ITIL shop but uses elements from it).
• Understanding of data governance and integrity is crucial.
• Experience with ServiceNow is highly desirable for operational data management (incidents, change management, etc.).
• Ability to analyze data and improve processes based on findings is key.
• Training team members on improved processes is part of the role.

Team Structure:

• Part of a 12-person process engineering and improvement team.
• Collaborates with analytics, ServiceNow team, and operations (hundreds of people).

Contract Terms:

• Initial 6-month contract with potential for extension due to ongoing data integrity issues.

Location & On-Site Expectations:

• Must be local to Burbank, Orlando, or Seattle.
• Current policy is a couple of days a week on-site, with the flexibility to increase to four days if required.

Skills & Experience:

• Industrial engineering, quality assurance, or similar background.
• Quantifiable achievements in process improvement.
• Data analysis and integrity experience.
• Certifications like Lean Six Sigma, CMMI, and Agile are beneficial.

Interview Process:

• Two interviews: one with the hiring manager and another with the team.
• Looking to hire quickly after receiving detailed scope from leadership next Friday.

Submission Process:

• Resumes submitted via IQN.
• Hiring manager to review and schedule interviews.
• Communication to be clear, with specific subject lines for emails.

Parking in Seattle:

• Candidates must pay for their own parking; some vendors cover this cost for their workers.

Key Attributes for Candidates:

• Ability to develop new processes and improve existing ones.
• Strong operational knowledge.
• Quick learners, especially for ServiceNow, if not already experienced.

Education:

• Bachelor's degree is required.

Next Steps:

• Resumes are being reviewed starting today.
• Vendors should keep their pipeline clean and be strategic with follow-up emails.