Collection Agent

Immediate need for a talented Collection Agent. This is a 12+ Months Contract opportunity with long-term potential and is located in Bartow Rd, Lakeland FL /San Marco Ct Orlando, FL (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-79085

Pay Range: $15 - $16/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Note-Initial Onsite training is mandatory for 90 Days then Start Remote(First location: Bartow Rd, Lakeland FL 33801 and - Second location: San Marco Ct Orlando, FL 32819)
• Initiate contact with customers holding delinquent accounts via telephone, email, or written correspondence to discuss payment alternatives and negotiate settlements.
• Adhere to the organizations strategic debt collection initiatives, including, payment plans and processing settlements.
• Maintain comprehensive and accurate documentation of all communications, payments, and agreements in both digital and physical formats.
• Proactively monitor accounts for late payments, follow up on payment commitments, and escalate unresolved matters as appropriate.
• Collaborate with internal departments, including customer service, sales, and accounting, to resolve disputes and respond to customer inquiries.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all pertinent regulations.
• Prepare and deliver regular reports detailing collection activity and progress to management

Key Requirements and Technology Experience:

• Skills-Collection Agent 2- settlements 3- Fair Debt Collection Practices Act (FDCPA)
• High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or accounting is preferred.
• Previous experience in collections, especially collecting outstanding payments related to resort memberships, such as annual dues, maintenance fees, and other associated charges
• Exceptional communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office Suite and industry-standard collection applications are desirable.
• Thorough understanding of relevant collection laws and regulations, particularly the FDCPA.
• Strong attention to detail, organizational capabilities, and the ability to perform effectively in a dynamic environment.
• Standard business hours with potential for flexibility, depending on employer needs and nature of the collections process.
• May involve independent work or collaboration within a team setting.
• This role plays a vital part in sustaining the organization's financial well-being through efficient and professional account management.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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