Overview
On Site
Full Time
Skills
Science
IT Infrastructure
Real-time
Event Management
Incident Management
Problem Management
Process Improvement
Virtualization
Hosting
IT Operations
Service Delivery
Service Level
Regulatory Compliance
IT Service Management
Evaluation
Recovery
Service Operations
Documentation
Scheduling
Management
Leadership
Security Clearance
IC
Integrated Circuit
Internal Communications
PMP
ITIL
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2508959
Location: FORT BELVOIR, VA, US
Date Posted: 2025-08-21
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
Job Description:
SAIC has an opening for an IT Service Management (ITSM) Operations Advisor to assist a Government customer oversee the daily operational status of a large scale IT infrastructure at a customer facility in the Ft Belvoir area. The successful candidate will help evaluate IT service deliveries to ensure they meet mission needs (Quality, Continuity, and Performance), help prepare IT Mission Directors to make real-time decisions, and assist with troubleshooting outages to ensure the rapid return to normal IT operations. Candidates will be expected to leverage traditional IT Service Management (ITSM) processes, such as Event Management, Incident Management, Problem Management, Process Improvement, etc. in the execution of their duties.
Responsibilities:
The successful candidate must be able to:
Maintain an up to date understanding an evolving IT service baseline of networks, virtualization, hosting, and other enterprise IT capabilities
Leverage a working understanding of the ITIL framework and apply it towards the oversight and maturity of an evolving IT operations
Assess proposed service delivery alignment against service operations requirements and mission objectives
Oversee service operations in accordance with Service Level Agreements (SLAs), compliance documents, and service fulfillment quality standards
Review, assess, and advise the Government on core IT capabilities, and planned maintenance activities
Make procedural and operational observations and recommendations to improve the maturity of IT services and processes
Advise the Government on continuity and emergency response test and evaluation approaches
Evaluate recommendations on continuity and emergency response approaches against standards, policies, and exercise performance objectives
Troubleshoot IT service outages, de-conflict recovery efforts, and focus on restoring normal service operations to minimize adverse impacts on mission operations
Perform after action analysis and produce after action reports designed to education senior decision makers on failures, and offer recommendations for improvement
Ensure plans, processes, procedures, and other relevant documentation are continuously aligned to mission needs
Provide recommendations on requirements, content, scheduling, certification strategies, and other relevant features as requested by the Government
Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation
Identify gaps in data needed to effectively and efficiently measure the services provider efforts
Clearance requried to start and remain on the program Top Secret/SCI with Polygraph.
Qualifications
REQUIREMENTS:
Bachelors in a STEM related field and five (5) years or more experience; Masters in a STEM related field and three (3) years or more experience;
Must possess and maintain a Top Secret / Sensitive Compartmented Information (SCI) clearance with a current Poly
Experiences with Intelligence Community (IC) infrastructure is a plus
PMP is a plus, but not required
ITIL certification is a plus, but not required
Location: FORT BELVOIR, VA, US
Date Posted: 2025-08-21
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
Job Description:
SAIC has an opening for an IT Service Management (ITSM) Operations Advisor to assist a Government customer oversee the daily operational status of a large scale IT infrastructure at a customer facility in the Ft Belvoir area. The successful candidate will help evaluate IT service deliveries to ensure they meet mission needs (Quality, Continuity, and Performance), help prepare IT Mission Directors to make real-time decisions, and assist with troubleshooting outages to ensure the rapid return to normal IT operations. Candidates will be expected to leverage traditional IT Service Management (ITSM) processes, such as Event Management, Incident Management, Problem Management, Process Improvement, etc. in the execution of their duties.
Responsibilities:
The successful candidate must be able to:
Maintain an up to date understanding an evolving IT service baseline of networks, virtualization, hosting, and other enterprise IT capabilities
Leverage a working understanding of the ITIL framework and apply it towards the oversight and maturity of an evolving IT operations
Assess proposed service delivery alignment against service operations requirements and mission objectives
Oversee service operations in accordance with Service Level Agreements (SLAs), compliance documents, and service fulfillment quality standards
Review, assess, and advise the Government on core IT capabilities, and planned maintenance activities
Make procedural and operational observations and recommendations to improve the maturity of IT services and processes
Advise the Government on continuity and emergency response test and evaluation approaches
Evaluate recommendations on continuity and emergency response approaches against standards, policies, and exercise performance objectives
Troubleshoot IT service outages, de-conflict recovery efforts, and focus on restoring normal service operations to minimize adverse impacts on mission operations
Perform after action analysis and produce after action reports designed to education senior decision makers on failures, and offer recommendations for improvement
Ensure plans, processes, procedures, and other relevant documentation are continuously aligned to mission needs
Provide recommendations on requirements, content, scheduling, certification strategies, and other relevant features as requested by the Government
Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation
Identify gaps in data needed to effectively and efficiently measure the services provider efforts
Clearance requried to start and remain on the program Top Secret/SCI with Polygraph.
Qualifications
REQUIREMENTS:
Bachelors in a STEM related field and five (5) years or more experience; Masters in a STEM related field and three (3) years or more experience;
Must possess and maintain a Top Secret / Sensitive Compartmented Information (SCI) clearance with a current Poly
Experiences with Intelligence Community (IC) infrastructure is a plus
PMP is a plus, but not required
ITIL certification is a plus, but not required
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