QSR Restaurant Tech Analyst-BOH with Simphony/Data Central

  • Miami, FL
  • Posted 1 day ago | Updated 11 hours ago

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 12+ mo(s)

Skills

POS
POINT OF SALES
POINT OF SALE
SIMPHONY
RESTAURANT
SERVICENOW
JIRA

Job Details

QSR Restaurant Tech Analyst - BOH | 12+ Months | 100% Remote

iSphere is on the hunt for a QSR Restaurant Tech Analyst (Back of House) to support a leading national brand in optimizing their restaurant technologies. This fully remote, 12+ month opportunity is ideal for someone who s fluent in Simphony, Data Central, and the tools that power today s Quick Service Restaurants (QSRs). If you know your way around POS platforms and thrive on resolving tech issues before they impact operations this is your lane.

What You ll Be Doing:

  • Serve as the front line for vendor coordination and technical escalation, driving support tickets to swift resolution

  • Investigate and troubleshoot disruptions in Simphony POS systems, BOH platforms like Data Central, RTI, or R365, and third-party delivery integrations (UberEats, GrubHub, Doordash, etc.)

  • Monitor restaurant tech environments proactively using dashboards, portals, and internal tools to catch and address issues before they escalate

  • Ensure consistent communication with all stakeholders including vendors, onsite restaurant teams, and internal support groups

  • Document support procedures, technical findings, and resolutions; compile regular reports on recurring issues and performance trends

  • Tackle ad hoc duties and project support as directed by leadership

What You Bring:

  • Hands-on experience supporting Simphony POS systems and BOH platforms (Data Central, RTI, or R365)

  • Familiarity with Meraki Dashboards and restaurant network infrastructures

  • Experience using ticketing systems like ServiceNow or Jira

  • Clear communication skills both verbal and written; bilingual in English and Spanish a plus please note it on your resume. BUT IT'S NOT A MUST

  • Strong documentation and reporting chops with Microsoft Excel, Word, and PowerPoint

  • Ability to take initiative, manage multiple support items independently, and collaborate across a distributed team

Bonus Points For:

  • Previous QSR or hospitality industry support experience

  • Proven track record of identifying patterns and root causes in recurring tech issues

  • Ability to train or guide frontline staff through issue resolution and technical usage

Why iSphere?

At iSphere, we connect sharp minds with meaningful work. Join a team that values precision, hustle, and real results while helping some of the country s top brands run smarter.

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About iSphere