Site Inspection Manager

Title: Site Inspection Manager

Location: Remote

Company Background

APV is an innovative Woman-Owned Small Business (WOSB) providing services to Government customers at the federal and state levels in three key focus areas: High-End IT Consulting, Emerging Technology and Training Solutions, and Human Capital Services. Established in 2007, APV has completed over 70 prime contracts and currently oversees more than 25 task orders, consistently achieving high client satisfaction, CPARS ratings, and customer accolades. Our skilled and motivated workforce fuels our success, as evidenced by our impressive employee retention rate, which exceeds 90%. APV has a broad portfolio of contracts and Best-in-Class contract vehicles, including GSA MAS, OASIS Small Business, and 8(A) Pool 1, CIO-SP3 SB & 8(a) across all functional areas, HCaTS, and several other industry-specific BPA and IDIQs.

APV is a mature company dedicated to quality and exceptional delivery, ensuring it meets its clients missions. We understand personnel are an essential part of this. We hire the best and take care of our employees. We consistently maintain high employee satisfaction and have a retention rate that exceeds the industry average for our peer small businesses. We do this through our corporate practice that emphasizes employee satisfaction through the three C s Culture, Compensation, and Career Development.

Duties:

• Lead end-to-end field operations across assigned regions (urban/rural/remote), including inspector readiness, scheduling/dispatch, adherence to SOPs, and attempt rules (e.g., max attempts; required wait periods).
• Ensure evidence capture meets standards (required photo set with date/time, geotag, device metadata; signatures; chain-of-custody).
• Coordinate with the inspection work-order and status-tracking systems to manage acceptance/ETA and resolve first-line send-backs.
• Manage surge capacity and after-hours support to meet 48-Hour/7-Day/15-Day/30-Day SLAs; rebalance coverage for weather/access constraints.
• Collaborate with PM and QA Manager on trend reviews and targeted corrective actions (training res, SOP clarifications).
• Track field KPIs (acceptance time, on-time arrival, revisit rates, refusal/closure codes) and provide inputs to monthly reporting.
• Support transition-in by validating field readiness, onboarding inspectors, and confirming SOP/tool access.
• Lead weekly field stand-ups; contribute to risk/issue logs and SOP updates.
• Assist in stakeholder demos/walkthroughs of field workflows, including virtual-visit protocols.
• Other duties as assigned.

Required Skills:

• 5+ years leading distributed, high-volume field operations (inspections, audits, investigations, or equivalent).
• Demonstrated success managing large inspector networks, surge planning, and escalations.
• Proficiency with mobile capture workflows, photo/EXIF standards, and geo-validation practices.
• Strong collaboration with QA/PMO; data-driven approach to reducing defects and improving cycle time.

Preferred Skills:

• Expertise with site-verification methods in healthcare or regulated industries; working knowledge of provider-enrollment concepts (DMEPOS, IDTF).
• Prior CMS/MAC or Medicare/Medicaid enrollment-integrity experience.
• Background in training design/delivery for field staff.
• Experience with contractor performance frameworks (QASP/QCP) and SLA management.

About APV

APV is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Minorities/Females/Veterans/Disability candidates are encouraged to apply. Qualified military veterans are encouraged to apply.