Overview
Remote
$60+
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Zendesk Administrator
Job Details
Hello,
Greetings,
Hope you are safe & healthy.
My name is Kundan Mishra. I am a Technical Recruiter with Altitude Technology Solutions (ATS) INC.
The purpose of this email is to serve as an invitation to discuss the opportunity below with our customer that I think you or your candidate would be a great fit for.
Position: Zendesk Administrator
Location: Remote
Key Responsibilities:
- Configure and customize Zendesk to meet business requirements.
- This role will also involve assisting with the discovery for migration to Zscaler - Salesforce Service Cloud in the long run.
- Manage user roles, permissions, and access controls.
- Set up and manage ticket workflows, including routing, assignment, and escalation.
- Generate reports and analyze data to improve customer support.
- Integrate Zendesk with other tools and systems, such as CRM or marketing automation platforms.
Required Skills:
- Strong knowledge of Zendesk features and functionality.
- Understanding of customer support principles and best practices.
- Familiarity with HTML, CSS, and JavaScript.
- Ability to analyze data and generate reports.
- Communication: Excellent communication and collaboration skills.
Preferred Qualifications:
- Zendesk certifications, such as Zendesk Certified Administrator.
- Experience with Zendesk implementation and administration.
- Experience in customer service or support roles.
Thanks & Regards
Kundan Mishra
Sr. Technical Recruiter
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.