Senior Cloud Support Engineer

  • San Antonio, TX
  • Posted 2 days ago | Updated 2 days ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Amazon Web Services
Analytical Skill
Bash
Cloud Computing
Collaboration
Communication
Conflict Resolution
Continuous Delivery
Continuous Improvement
Continuous Integration
DevOps
IT Service Management
ITIL
IaaS
Incident Management
Kubernetes
Nagios
Network Security
Operational Excellence
Optimization

Job Details

Job Title: Senior Cloud Support Engineer Irvine, CA or San Antonio, TX (Hybrid) Long-Term, Ongoing Contract
As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.
Qualifications:
  • 10+ years of technical support experience in enterprise environments.
  • AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
  • Strong expertise in monitoring tools. One or more of the following - Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk.
  • Proficiency in scripting and automation (Python, PowerShell or Bash).
  • Experience with cloud networking, security, IAM policies, and infrastructure optimization.
  • Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
  • ITIL Foundation certification (preferred).
  • Hands-on experience with ServiceNow or similar ITSM platforms - nice to have.
  • Strong analytical thinking and problem-solving skills with a proactive mindset.
  • Excellent communication skills and ability to collaborate effectively across teams.
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