Customer Service/Call Center Representative II

Please share Profiles at

Customer Service/Call Center Representative II

San Antonio, TX

This is a hybrid role. Candidate needs to work onsite 3 days per week in San Antonio, TX In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.

will be a part of the Payroll team, speaking to Time administrators in Spanish and answering their questions. You will also be assigned some payroll tasks.

Responsibilities
Respond to time admin queries Tier 2
Resolving Tier 2 inquiries concerning eTime
Triage and manage Tier 2 cases accordingly
Resolve and research associate queries as required
Follow quality requirements and act in compliance with local laws & regulations.
Assist in leading improvements and providing trainings.
Maintain process documentation and document templates
Perform translation activities
Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
And all other duties as assigned

Qualifications we seek in you!
Minimum Qualifications
Any graduate/postgraduate.
1 year payroll experience
Relevant experience in HRSS
Excellent verbal, written, presentation, and interpersonal skills in Spanish.

Preferred Qualifications/ Skills
Workday
Service Now
SAP/ADP Payroll
eTime

Thanks and regards

Shaik Wazeed

Sureminds Solutions