Overview
On Site
USD 18.00 - 25.00 per hour
Full Time
Skills
Communication
Management
Service Level
Laptop
Printers
Tablet
Microsoft Office
Enterprise Resource Planning
Customer Relationship Management (CRM)
Virtual Private Network
Citrix
Master Data Management
Mobile Device Management
Account Management
Standard Operating Procedure
SOP
Knowledge Management
Customer Service
IT Service Management
ServiceNow
Remote Support
Configuration Management
Help Desk
Service Desk
Mobile Devices
iPhone
iPad
MobileIron
Computer Hardware
Knowledge Base
Multitasking
BMC Remedy
Microsoft SCCM
Active Directory
Technical Support
System Administration
Computer Networking
Microsoft Windows
OS X
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
IT Service Desk/Help Desk
Job Description
Job Responsibilities:
Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Provide support for PCs, laptops, printers, cell phones, and tablets etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time
Skills
Help desk, Windows 10, Active directory, remedy, Windows, Technical support, Troubleshooting, Support
Top Skills Details
Enterprise Help desk, Windows 10, / 11 Active Directory, Technical Support, Troubleshooting
Additional Skills & Qualifications
Currently the National Service Desk team at customer supports around 1,500 internal applications
Ideal candidates will have experience supporting mobile devices to include iPhones and iPads, and if they have worked with MobileIron that would be a plus
This team does zero face to face interaction with users and they will not be supporting hardware
Currently agents take around 30-40 calls and chats a day
Candidates need to be good with working with a Knowledge Base to be able to lookup issues to help them in resolving the issues with users.
Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.
Candidate must be able to receive constructive feedback
Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand
Candidate must have experience with working with ticketing systems (ex. Remedy or Smart IT) , SCCM, Active Directory, Remote Tools, and MS Office
Manager indicated that he has had some success in the past with resources that have worked at Best Buy (Geek Squad).
Education/Experience: Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor's or Associates degree in Information
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Phoenix, AZ.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Dec 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
- Mid Level: Skills equiv. to 3-5 years in comparable IT Support position.
- Responsible for IT helpdesk and/or service desk support for customers systems.
- Experience with 1st and/or 2nd level enterprise support in a O365 / Windows environment
- Experience providing phone, chat and email support to customers.
- Strong customer service skills, strong people and interpersonal skills.
- Must have strong verbal and written communication skills.
Job Responsibilities:
Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Provide support for PCs, laptops, printers, cell phones, and tablets etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time
- Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor's or Associates degree in Information
Skills
Help desk, Windows 10, Active directory, remedy, Windows, Technical support, Troubleshooting, Support
Top Skills Details
Enterprise Help desk, Windows 10, / 11 Active Directory, Technical Support, Troubleshooting
Additional Skills & Qualifications
Currently the National Service Desk team at customer supports around 1,500 internal applications
Ideal candidates will have experience supporting mobile devices to include iPhones and iPads, and if they have worked with MobileIron that would be a plus
This team does zero face to face interaction with users and they will not be supporting hardware
Currently agents take around 30-40 calls and chats a day
Candidates need to be good with working with a Knowledge Base to be able to lookup issues to help them in resolving the issues with users.
Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.
Candidate must be able to receive constructive feedback
Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand
Candidate must have experience with working with ticketing systems (ex. Remedy or Smart IT) , SCCM, Active Directory, Remote Tools, and MS Office
Manager indicated that he has had some success in the past with resources that have worked at Best Buy (Geek Squad).
Education/Experience: Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor's or Associates degree in Information
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Phoenix, AZ.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Dec 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.