Urgent Contract Opportunity - Desktop Support Engineer at Newark, NJ -19135-1

  • Jacksonville, FL
  • Posted 4 hours ago | Updated 3 hours ago

Overview

On Site
Accepts corp to corp applications
Contract - W2

Skills

Scanners
Desktop/Laptop troubleshooting (Windows 10/11
Mac OS) Hardware/software installation and support Microsoft Office 365 and Outlook support Active Directory (AD) user account management SCCM and imaging Printers
and peripheral device support Remote and onsite technical support (Tier II/III) Ticketing/ITSM tools usage (incident tracking and documentation) Zscaler troubleshooting End-user support and problem resolution

Job Details

Role Name: Desktop Support Engineer

Location: Newark, NJ

Duration: 17 months with possible extension

Location: Newark, NJ
Duration: 17 months
100% Onsite, 5 days a week.
Local candidates preferred.

  • Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support
  • Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, * Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization
  • Updating ticket on IT service management tool with proper work notes.
    Provide Tier II support for system images, virtual environments, and Mac OS Management.
  • Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
  • Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
  • Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
  • Remote support & troubleshooting of end user issues
  • Support IT infrastructure endpoints maintenance and upgrades
  • Provide technical support to end-users for desktop systems and applications
  • Troubleshoot hardware and software issues on desktop and laptop computers
  • Provide technical guidance and collaborate with Tier 3 to streamline services and support.
  • Serve as the escalation person for complex issues for the desktop support team
  • Document detailed notes in the ticketing system and provide accurate and timely customer updates.
  • Manage user accounts and permissions
  • Install, configure, and maintain desktop software and hardware
  • Assist in the setup and deployment of new computer equipment
  • Windows OS, MacBook supporto Zscaler troubleshooting

Thanks and Regards,

David (Amit)
Senior Technical Recruiter

Office: Extn: 4020

Direct Number:

Email :

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SYSMIND is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company.


SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.