Overview
On Site
USD 68,900.00 - 76,500.00 per year
Full Time
Skills
Technical Support
Issue Tracking
Backup Administration
Reporting
JIRA
Software Support
Break/Fix
Repair
Computer Hardware
Tier 2
Help Desk
Active Directory
Customer Service
Microsoft Windows
Operating Systems
Documentation
Collaboration
Teamwork
Communication
Insurance
Network
Cloud Computing
Fortinet
Military
Job Details
Job Description
The primary responsibilities include support of all of our client's software/hardware and connectivity issues for the US Region. The support technician must be able to communicate effectively with our clients to gather detailed information about their issues and resolve them in an orderly fashion. In addition, work closely with team members for special projects and resolve complex issues. Help desk technicians are responsible for monitoring all tickets in our ticketing system and ensuring timely resolution and closure. Additional support responsibilities to include maintaining backups, and onsite visits to clients for maintenance. This position will be reporting to the US Helpdesk Manager. This position is not a remote position and requires to be onsite at our HQ office.
Responsibility:
Monitor/Assign and respond to tickets submitted through Jira
Troubleshoot and provide a resolution to user issues in a timely manner
Provide phone and web-based software support for employees
Analyze complex technical issues and provide clear, concise, and comprehensive resolutions
Break/Fix troubleshooting and repair of client network connections and PC resource/utilization issues
Install, maintain and upgrade workstation hardware, software, and operating systems
Install or upgrade software/hardware equipment
Assist and train users on a new hardware or software used Work with software vendors to diagnose and resolve issues
Assist with New Hire and Termination setup.
Act as Tier 2 escalation for the Helpdesk team
Requirements: 2-5 years of experience supporting users in an Active Directory environment Excellent Customer Service skills. Strong understanding of Microsoft Windows Operating systems Strong documentation and communication skills Proven track record of teamwork Excellent Written and Oral Communication Skills Required
Strong technical background in troubleshooting PC, MAC, and various other standard applications and OS.
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Earnings for this position are expected to be $68,900- $76,500 Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion
About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
The primary responsibilities include support of all of our client's software/hardware and connectivity issues for the US Region. The support technician must be able to communicate effectively with our clients to gather detailed information about their issues and resolve them in an orderly fashion. In addition, work closely with team members for special projects and resolve complex issues. Help desk technicians are responsible for monitoring all tickets in our ticketing system and ensuring timely resolution and closure. Additional support responsibilities to include maintaining backups, and onsite visits to clients for maintenance. This position will be reporting to the US Helpdesk Manager. This position is not a remote position and requires to be onsite at our HQ office.
Responsibility:
Monitor/Assign and respond to tickets submitted through Jira
Troubleshoot and provide a resolution to user issues in a timely manner
Provide phone and web-based software support for employees
Analyze complex technical issues and provide clear, concise, and comprehensive resolutions
Break/Fix troubleshooting and repair of client network connections and PC resource/utilization issues
Install, maintain and upgrade workstation hardware, software, and operating systems
Install or upgrade software/hardware equipment
Assist and train users on a new hardware or software used Work with software vendors to diagnose and resolve issues
Assist with New Hire and Termination setup.
Act as Tier 2 escalation for the Helpdesk team
Requirements: 2-5 years of experience supporting users in an Active Directory environment Excellent Customer Service skills. Strong understanding of Microsoft Windows Operating systems Strong documentation and communication skills Proven track record of teamwork Excellent Written and Oral Communication Skills Required
Strong technical background in troubleshooting PC, MAC, and various other standard applications and OS.
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Earnings for this position are expected to be $68,900- $76,500 Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion
About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.