Success ER People Specialist

Title: Success ER People Specialist Location: Remote Duration: Long Term Experience: 8 Years

Description

As a ES ER People Specialist on our globally diverse team, you will leverage cutting-edge Salesforce technology to provide expert guidance and support to employees across various geographic locations. Success in this role requires exceptional organizational skills and meticulous attention to detail, coupled with outstanding time management and communication abilities. A strong commitment to delivering exceptional customer support and the aptitude to build collaborative relationships at all organizational levels are essential. The ability to handle highly sensitive and confidential information with discretion is paramount. Our ideal candidate thrives in dynamic, high-growth environments and possesses a keen interest in expanding their exposure to diverse HR disciplines.

Job responsibilities:

• Provide expert guidance to employees and managers on ER policies and procedures, actively promoting company vision, values, and culture.
• Recommend effective and timely solutions for workplace and employee relations concerns.
• Identify and escalate complex or high-risk employee relations issues to Managers or Team Leads for further handling.
• Partner with Employee Relation (ER) team and Employee Success Business Partners (ESBP) to address employee inquiries through accurate policy interpretation and consistent practice application.
• Maintain meticulous, timely, and compliant documentation of all employee relations activities to ensure high-quality records and accurate ES metrics.
• Collect and compile employee relations data (case statistics, trends, outcomes) to support reporting and identify areas for process improvement.
• Provide informal coaching queries support on performance improvement and performance management queries.
• Execute timely and compliant probation management, meticulously addressing country-specific legal and cultural requirements.
• Support the Employee Relations (ER) team during workplace investigations by efficiently providing requested data and liaising with the Legal team when necessary.
• Collaborate effectively with other Centers of Excellence (e.g., Benefits, Talent Development) to provide seamless employee support.
• Exercise sound, independent and fair judgment within established policies and practices to resolve employee relations issues.
• Ensure strict compliance across all employment management processes by strategically integrating local, regional, and global policy requirements.
• Proactively recommend and implement appropriate actions to address employee concerns and mitigate potential risks.
• Identify opportunities to streamline employee relations processes and contribute to the development of best practices.
• Serve as a primary point of contact for front-line support, focusing on the prevention, resolution, and appropriate referral of employee questions and concerns.
• Develop and implement efficient internal team procedures, continuously seeking and driving process improvements.
• Apply strong analytical skills and expertise to make well-reasoned decisions within broadly defined policies and practices.
• Consult and establish strong, collaborative relationships with operational management at all levels and Employee Success team members.

Qualifications

• A minimum of 3 years of experience in human resources, preferably within a fast-paced, high-growth technology company.
• Prior experience as people operations or shared service functions
• Prior experience as HR generalist or ER specialist is an added advantage
• Experience in stakeholder management especially senior leadership level
• Experience with case management systems and Workday is preferred
• Experience applying or implementing company policies and procedures
• Has interest in AI and human/agent collaboration
• Ability to manage high volume of employees cases
• Strong conflict resolution and problem-solving skills
• Ability to work in a diverse work environment with ambiguity and multiple priorities
• Ability to work effectively independently and in a team environment
• Strong professional verbal and written communication