For our direct client in Northern NJ we seek a dynamic, driven Cloud Support and Operations Director to lead the cloud support team. This role is perfect for a pro-active, hands-on leader with a proven track record of managing Azure and AWS cloud environments supporting large custom applications deployed globally. The ideal candidate will bring a blend of technical expertise, leadership skills, and a collaborative spirit to drive operational excellence and support innovation across our client's organization.
Responsibilities:
**Leadership and Management:**
Manage a large support managed service contract with 100+ onshore/offshore resources, fostering a culture of excellence, accountability, and continuous improvement. Develop and mentor the team, supporting career growth and skill development.
**Cloud Environment Management:**
Oversee the operation and support of our cloud environments, primarily Azure with some AWS, ensuring high availability, performance, and security of enterprise applications.
**Strategic Collaboration:**
Work closely with development, infrastructure, security, and business teams to ensure seamless operation and support of applications. Drive cross-departmental initiatives to improve efficiency and effectiveness of support services.
-Run and support Regional Azure Regional and we assist overseas subsidiaries in running theirs when they have issues. Developing a support and cost-recovery model to provide this necessary support.
**Problem Solving:**
Act as the escalation point for critical support issues, leading problem resolution efforts and ensuring timely and effective communication with stakeholders.
**Continuous Improvement:**
Identify and implement improvements in processes, tools, and technologies to enhance operational efficiency and support capabilities.
**Compliance and Best Practices:**
Ensure adherence to industry standards and compliance requirements. Champion best practices in cloud management and support.
Experience Desired:
15+ years experience with minimum last 5 years in a leadership role.
Significant hands-on experience in managing cloud environments, specifically Azure, with some AWS exposure. Experience leading internal and managed-service support teams.
Proven record of running Support and Operations for a large enterprise suite of products deployed globally.
**Certifications:**
Azure certifications highly regarded; AWS certifications are a plus.
**Skills:**
Exceptional leadership and communication skills, with the ability to manage cross-functional teams and initiatives. Strong problem-solving skills and a track record of operational excellence in supporting large-scale applications.
**Ambition:**
Demonstrated history of ambition and self-driven success in cloud operations and support.
**Education:**
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
What We Offer:
Opportunity to lead and shape the support operations of a global Azure enterprise environment.
A supportive, ambitious, and collaborative team culture.
Professional development opportunities and career growth.
Competitive compensation and benefits package
This is a long-term (12 mo +) contract opportunity, 3 days/week onsite (Tues-Wed-Thurs) in the Montvale NJ office, 2 days from home. Good longer-term opportunity for contract-to-hire also, if mutually desired.
Immediate interview and hire send resume today for immediate consideration!