Lead ServiceNow Consultant

Hi, this is Srikanth from Reliable Software. We have an opportunity with one of our direct clients, and I'd like to share the details with you. Please review the information below and let me know if you're interested. Kindly share your updated resume if you'd like to be considered.

Job Title: Lead ServiceNow Consultant

Location: Remote with occasional travel Duration: 6-Months Contract-To-Hire

Experience Level: 8+ years ServiceNow experience (with at least 2+ years in a Lead role)

We are seeking an experienced Lead ServiceNow Consultant to drive end-to-end implementations, oversee ITSM/ITOM solutions, and ensure high-performing dashboards and reporting capabilities. The ideal candidate will have a strong technical background in ServiceNow with expertise in ITOM, CMDB Discovery, and integrations (including SailPoint). This role requires both hands-on configuration skills and the ability to lead teams and stakeholders through successful ServiceNow transformations.

Key Responsibilities:

• Lead ServiceNow implementations across ITSM and ITOM modules, ensuring best practices and scalable design.
• Configure and customize ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog, Request Fulfillment).
• Implement and optimize ITOM capabilities, with a strong focus on Event Management, Discovery, Service Mapping, and CMDB.
• Troubleshoot and resolve performance issues related to dashboards and reporting.
• Design and deliver dashboards, reports, and KPIs for service performance monitoring and executive reporting.
• Oversee and maintain CMDB Discovery to ensure accurate and reliable asset and service data.
• Collaborate with security and identity management teams to deliver SailPoint integrations with ServiceNow.
• Work closely with stakeholders, business analysts, and development teams to capture requirements and deliver solutions.
• Provide guidance and mentorship to junior ServiceNow developers and administrators.
• Ensure ServiceNow solutions align with ITIL processes and organizational goals.

Required Skills & Experience:

• Proven track record in ServiceNow implementations (minimum 3 full-cycle implementations).
• Strong expertise in ITSM configuration & setup.
• Hands-on experience with ITOM implementation, including Event Management, Discovery, Service Mapping, and CMDB.
• Knowledge of ServiceNow performance tuning for dashboards and reporting.
• Strong reporting and analytics skills (PA modules, dashboards, KPIs).
• Experience integrating ServiceNow with SailPoint or similar IAM tools.
• Strong understanding of ITIL processes and best practices.
• Excellent communication and stakeholder management skills.
• Ability to lead a team while also being hands-on with development/configuration.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in ITSM and/or ITOM.
• ITIL v4 Foundation Certification.
• Experience with other integrations (cloud platforms, monitoring tools, etc.).

Educational Qualifications:

• Required - Bachelor s degree in Computer Science, Information Technology, Computer Engineering or closely related or equivalent.
• Preferred - Master s degree in Management Information Systems (MIS), Computer Science, Big Data or Analytics or equivalent.

Travel:

• Open to travel based-up on the nature of the engagement.

Thanks & Regards

Srikanth Donkani

Lead Talent Acquisition Specialist

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2260 Haggerty Road, Suite 285 Northville, MI 48167

Equal Employment Opportunity

Reliable Software employment does not discriminate on the basis of race, religion, gender, sexual orientation, age or any other basis as covered by federal, state, or local law.

Employment decisions are based solely on qualifications, merit and business needs.