Overview
On Site
USD 36.00 - 38.50 per hour
Full Time
Skills
Data Centers
Energy
IT Service Management
IT Operations
Regulatory Compliance
Laptop
Mobile Devices
Computer Hardware
Network
IT Security
Customer Satisfaction
Printers
Knowledge Sharing
Technical Support
Help Desk
System Administration
Microsoft Windows
Linux
Operating Systems
Microsoft Office
Active Directory
Computer Networking
Hardware Troubleshooting
Software Installation
Problem Solving
Conflict Resolution
Analytical Skill
Customer Service
FOCUS
Organizational Skills
Communication
Adaptability
ServiceNow
JIRA
Cyber Security
CompTIA
Network+
Microsoft
Management
Managed Services
Collaboration
Partnership
Value Engineering
Effective Communication
Law
Job Details
Title: Tier II Support Technician
Location : Daleville, VA
Target Start Date : ASAP
Type: Contract (potentially contract-to-hire, but no guarantees)
Pay Rate : $36-38.50/hr
Our client is a global leader in climate solutions for mission-critical processes & hyperscale data centers whose innovative and sustainable technologies help customers optimize energy and water use while reducing their environmental impact. They are seeking a contract System Administrator/Help Desk Support specialist to help support their current IT team in the Roanoke, VA area.
The System Administrator / Help Desk Support role provides day-to-day IT support for end-users, ensures the smooth operation of local IT systems, and assists with troubleshooting, maintenance, and implementation of IT services. This position works closely with the local IT Operations Supervisor and regional/global IT teams to deliver high-quality support and maintain compliance with IT standards and best practices.
Key Responsibilities
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Location : Daleville, VA
Target Start Date : ASAP
Type: Contract (potentially contract-to-hire, but no guarantees)
Pay Rate : $36-38.50/hr
Our client is a global leader in climate solutions for mission-critical processes & hyperscale data centers whose innovative and sustainable technologies help customers optimize energy and water use while reducing their environmental impact. They are seeking a contract System Administrator/Help Desk Support specialist to help support their current IT team in the Roanoke, VA area.
The System Administrator / Help Desk Support role provides day-to-day IT support for end-users, ensures the smooth operation of local IT systems, and assists with troubleshooting, maintenance, and implementation of IT services. This position works closely with the local IT Operations Supervisor and regional/global IT teams to deliver high-quality support and maintain compliance with IT standards and best practices.
Key Responsibilities
- Provide first- and second-level technical support for desktops, laptops, mobile devices, applications, and peripheral equipment.
- Troubleshoot hardware, software, and network issues, escalating complex problems to senior IT staff as needed.
- Manage user accounts, permissions, and access in accordance with IT security policies.
- Assist with system administration tasks including patching, updates, and routine maintenance.
- Monitor and respond to IT service tickets, ensuring timely resolution and high levels of customer satisfaction.
- Support the setup and maintenance of conference rooms, printers, phones, and other office IT equipment.
- Document IT procedures, solutions, and common issues to improve efficiency and knowledge sharing.
- Collaborate with IT team members regionally and globally to support projects, upgrades, and rollouts.
- Maintain a strong security mindset in all IT activities.
- Participate in special IT projects as assigned.
- 2-3 years of experience in IT support, help desk, or system administration.
- Hands-on experience with Windows and/or Linux operating systems, Microsoft 365, Active Directory, and networking basics.
- Familiarity with hardware troubleshooting, imaging, and software installation.
- Strong problem-solving and analytical skills with a customer service focus.
- Good organizational skills and ability to manage multiple priorities.
- Strong communication skills, with the ability to assist both technical and non-technical users.
- Adaptability to learn new technologies and processes.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar).
- Basic knowledge of cybersecurity principles and best practices.
- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.