NIH NIAID Core Technology Services Delivery Lead

Job Description

ECS is seeking a NIH NIAID Core Technology Services Delivery Lead to work remotely . Please Note: This position is contingent upon contract award.

ECS is seeking an experienced NIH NIAID Core Technology Services Delivery Lead to work remotely providing leadership and oversight for the for the Core Technology Services task area, ensuring the efficient and effective delivery of OEB Infrastructure services. The Core Technology Services Delivery Lead will be responsible for NIAID's day-to-day core IT infrastructure activities, including foundational services such as networking and storage, as well as the operation of NIAID's computing facilities and other services that support NIAID's technology requirements.

Key Responsibilities:

Core Technology Leadership:

• Assist with providing oversight and leadership to the Core Technology Services task area.
• Report on task area status to OEB leadership.
• Serve as a point of contact for OEB leadership for task area responsibilities.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Enterprise Data Hosting:

• Operate NIAID's data storage and hosting systems, including but not limited to storage appliances, data transfer systems, and data backup and protections systems.
• Provide data management services, including data access management, data lifecycle management, and long-term data archiving and retention.
• Ensure NIAID enterprise data is protected in accordance with NIAID's data lifecycle and backup policies, through both short-term retention and off-site backups.
• Implement new enterprise data storage systems that align with NIAID's data storage requirements, including but not limited to data availability, data storage performance, and cost effectiveness.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Hosting Facility Support:

• Operate and maintain NIAID's hosting facilities, including but not limited to facilities physically located in Rockville, MD, Bethesda, MD, Ashburn, VA, and Hamilton, MT.
• Ensure NIAID equipment hosted in NIAID facilities is properly documented, installed, and maintained to NIAID's hosting standards.
• Perform physical installation of IT equipment and IT cabling in NIAID hosting facilities.
• Coordinate IT operations with NIAID's facility maintenance staff during facilities incidents and maintenance.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Enterprise Network Engineering:

• Architect NIAID's enterprise Ethernet network in support of NIAID's business and scientific networking needs, including but not limited to routing, switching, inter-site and intra-site connectivity, and connectivity with other NIH institutes and external agencies.
• Operate the NIAID enterprise network, including incident troubleshooting, configuration changes, equipment deployment and decommissioning, performance optimization, and software and security patching and hardening.
• Monitor the NIAID enterprise network for performance and functionality issues and collaborate with out OEB teams, OCICB branches, and NIH groups to ensure network capabilities meet NIAID's organizational needs.
• Research and explore modern technologies and innovations in the field of networking to ensure that NIAID maintains a modern, scalable, and reliable network that supports the institute's scientific and business mission.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Cybersecurity Engineering:

• Develop, implement, and operate technology solutions that directly improve the cybersecurity stance of NIAID.
• Operate and maintain NIAID's cybersecurity technology portfolio, including but not limited to firewalls, endpoint protection (antivirus, endpoint detection and response, etc.), intrusion detection and prevention systems, security incident and event management (SIEM), security orchestration, automation, and response (SOAR), packet capture, and flow collection and monitoring.
• Collaborate with incident response teams across the federal government to support investigation and remediation of suspected incidents.
• Support other OEB teams in the development of security documentation for OEB system, including system security plans.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Project Management:

• Assist with project management to ensure the efficient delivery of OEB Infrastructure services.
• Collaborate with stakeholders to ensure smooth project execution and resolve any issues that may arise.

Reporting and Communication:

• Ensure timely and accurate reporting of Core Technology Services task area status and other relevant information.
• Collaborate with stakeholders to ensure smooth execution of Core Technology Services task area responsibilities and resolve any issues that may arise.

Collaboration and Coordination:

• Collaborate with stakeholders to ensure smooth execution of Core Technology Services task area responsibilities and resolve any issues that may arise.
• Coordinate with team members to ensure effective Core Technology Services task area management and delivery.

Requirements:

• The Core Technology Services Delivery Lead shall have experience shall have documented experience with commercial data backup solutions, including Commvault Simpana, Rubrik, LTO tape backup solutions, and Amazon Web Services Glacier data archive.
• The Core Technology Services Delivery Lead shall have excellent communication and reporting skills, with the ability to deliver timely and accurate reports.
• The Core Technology Services Delivery Lead shall have strong collaboration and coordination skills, with the ability to collaborate effectively with stakeholders and team members.

Salary Range: $160,000 - $185,000

General Description of Benefits

Required Skills

• Bachelor's degree in computer science, Information Security, or related field.
• Active Public Trust or higher security clearance.
• Minimum 10 years' documented experience with commercial data storage technologies, including NetApp, DDN, Infinidat, Brocade, and cloud-based storage, as well as industry standard storage protocols, including SMB, NFS, Fibre Channel, and S3.
• Relevant certifications such as PMP, ITIL v4 Foundation, SAFe, COMP, Security+, CompTIA, etc.
• Reside within the Washington DC Metro area.
• Travel within the Washington DC Metro Area, and CONUS as needed.

Desired Skills

• Background in Business Analysis techniques, agile methodology, and transformation.
• Candidate shall have documented experience with Project Management, Agile Coaching, Business Process Analysis, and Organizational Change Management.
• Candidate must have practical experience with industry best practices as articulated by, but not limited to, the Project Management Institute (PMI), Lean IT, Agile practices, as well as DevOps and ITIL, as appropriate.
• Familiar with HHS Enterprise Life Cycle (ELPC) methodology.
• Effective communication and collaboration skills, with proven experience working in cross-functional global teams.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3500+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.