UCaaS Engineer

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Unified Communications
Collaboration
Technical Support
Reporting
Status Reports
Project Management
MVP
Migration
Microsoft
Mapping
Provisioning
Documentation
Communication
API
Telephony
Cloud Computing
Project Coordination
SANS

Job Details

Title: UCaaS Analyst

Location: Chicago IL/Remote

Role Summary

This role is responsible for supporting discovery efforts related to the migration of Unified Communications services from RingCentral and RingCentral Contact Center to AJG s Microsoft Teams. The analyst will serve as a liaison between internal collaborators and AJG, to gather technical and operational requirements, document current-state configurations, and support for a seamless transition.

Key Responsibilities

Discovery & Documentation - Conduct discovery sessions with AJG and internal teams to gather requirements and assess current RC/RC Contact Center configurations. - Document call flows, auto attendants, user profiles, integration, and API dependencies. - Review and complete Business Requirements Documents, Letters of Agency, and user upload templates.

Migration Planning Support - Collaborate with AJG and RingCentral project managers to define migration scope, timelines, and resource needs. - Identify risks and dependencies and propose mitigation strategies. - Assist in porting number coordination and user provisioning.

Partners Coordination - Serve as the point of contact for discovery-related communications between AssuredPartners and AJG. - Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness.

Reporting & Communication - Maintain status reports and discovery logs. - Provide regular updates to project leadership and escalate blockers as needed.

Required Skills & Experience

- Strong understanding of RingCentral MVP, Contact Center platforms and Microsoft Teams Phone.

- Experience with UCaaS migrations into Microsoft Teams, including number porting, call flow mapping, and user provisioning.

- Excellent documentation and communication skills.

- Familiarity with API integrations and enterprise telephony environments.

- Proficient in engaging with multiple team members and prioritizing effectively.

Preferred Qualifications

- Familiarity with cloud-hosted platforms and environments.

- Project coordination or business analyst background.

Best Regards

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Karthick R

Purple Drive Technologies LLC

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About Purple Drive Technologies LLC