Product Owner

Job#: 2079552

Job Description:

Job Title: Product Owner

Job Location: Columbus, OH (Remote)

Job Pay Range: $67/hr-$79/hr

Contract Length: 12 months

Travel: Required

Role Summary:

The Product Analyst assists in defining the vision of a strategic initiative. Works under the guidance of the Credit Modernization Product Director and Design Director to define Features for a given initiative. Collaborates with the Product Manager(s), SMEs, business segment sponsors, technology partners and UX leads to define the colleague/customer experience. Solicits requirements, facilitates workshops, and documents process flows, visuals/wireframes and acceptance criteria. Engages Legal, Risk and Compliance to obtain approval on all features. Participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution.

Primary Responsibilities

Supports Product Manager to document Features, as aligned with MMP Epics, to deliver on defined business requirements and OKRs.

Partner with Product Manager, Product Owners and SMEs to carry out business process assessments to identify business needs and priorities.

Supports Product Manager to understand business challenges and opportunities for improvement, as well as customer/colleague feedback and pain points.

Assist Product Manager with process maps and low fidelity visuals/mock-ups to illustrate business processes, systems integrations and the end-to-end colleague or customer experience

Support the facilitation of Discovery and Design Workshops, ensuring all requirements are documented in the Feature Brief

Partner with Solution Leads to ensure the Tech Design delivers all elements of the Acceptance Criteria, and all impacted teams/cross-team dependencies are identified and properly planned out

Partner with the SMEs to present the final Feature Brief, gain alignment across all impacted program partners, gather approvals and ensure all artifacts supporting the Feature definition and scope are collected and stored in the feature repository.

Primary point of contact for Product Owners to gain clarification of Feature requirements to ensure full alignment to acceptance criteria and desired outcomes.

Support Product Owners with the escalation of issues, blockers and/or obstacles impeding efforts to deliver features.

Support Product Team, SMEs, and Technology partners throughout UAT Testing, Business Readiness and Change Management activities

Support Product Manager in post-production discussions and assist with closing functional gaps and required remediation.

Support Product Manager in measurement of performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized

Basic Qualifications:

Bachelors Degree or equivalent experience

5+ years Non-Consumer Lending experience, i.e., underwriting, portfolio management, closing, booking, servicing

Demonstrated experience in facilitating and leading discussions and documenting current and future state processes; including process mapping, visualization, etc.

Preferred Qualifications:

Experience in developing technology solutions on the Salesforce platform (Financial Services Cloud)

Mastery of Agile best practices, leveraging tools such as Azure DevOps, JIRA, etc.

Strong analytic, problem-solving skills, grounded in data and feedback and driven toward process simplification

Strong organizational and multitasking skills, attention to detail, and the ability to balance competing priorities

Highly collaborative; able to build partnerships with SMEs, business sponsors and technology partners

Strong understanding of the business user perspective and the ability to translate business needs to technology teams

Understanding business ORKs and expected outcomes to measure success

Ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm

Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor

Ability to develop working relationships with individuals at all levels of an organization

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.