Overview
On Site
USD 20.00 - 29.00 per hour
Full Time
Skills
Hospitality
Promotions
Communication
Tier 1
Tier 2
SLA
Laptop
Wireless Communication
Conflict Resolution
Problem Solving
Documentation
LAN
WAN
Access Control
User Administration
Application Support
Continuous Improvement
Procurement
ESA
Software Troubleshooting
Disk Imaging
End-user Computing
BYOD
Cellular
Tablet
Computer Networking
Firewall
Telecommunications
LEC
POTS
T1
MPLS
SIP
VoIP
IP PBX
ADTRAN
Switches
Routers
Routing
TDM
IP
Intellectual Property
Microsoft Excel
Supervision
Customer Service
Active Directory
Help Desk
Technical Support
Service Desk
Computer Hardware
Microsoft Office
Microsoft Windows
Management
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Job Description TEKsystems Hospitality client is in need of a an experienced support Analyst to join their team as a result of an internal promotion. This person will assist be a member of a team of 4 supporting 12-15 tickets on average a day of anything from Password resets, Active Directory account creation, setting up new Equipment for new hires, at a tier 1 and tier 2 perspective. This will be supporting about 1000 hotels and also the corporate IT environment. The best candidate for this role will have excellent communication/customer service skills, be extremely reliable and have worked in a medium sized Service/support desk environment. The primary purpose of this role is to provide Tier 1 and tier 2 level support to resolve service incidents/requests in a timely manner according to SLA and perform tracking by entering details of incidents/requests, status updates, and resolutions into the company ticket system. This role will be responsible for multiple in-sourced and out-sourced services including but not limited to desktops, laptops, phones, Wi-Fi, TV, Telecom services and conferencing equipment. The Support Analyst will be required to interact with third party hardware/software and key support vendors. To be successful in this role, a candidate must have excellent problem solving skills in order to diagnose, isolate, evaluate and resolve complex problem situations, or when necessary, escalate or route them to the appropriate group. Major Duties: Manage daily ticket queue to our internal SLAs during regular business hours and during the rotating oncall hours In-depth troubleshooting of service interruptions and escalation to support partners as required Coordinate with key vendor partners for monitoring and ticket resolution Assist in the creation and review of detailed documentation and tracking for supported technologies. Basic Desktop and Telecommunications Support Troubleshoot LAN/WAN network connectivity issues Support ACCESS control and grant access rights to enterprise applications User administration and support Desktop and Server Application Support Recommend solutions for continuous improvement in Telecommunications and Technology Support Provide superb customer service both written and spoken, to technical and non-technical customers. Other Duties: The duties of this position are not all inclusive, but do indicate the "hands on" responsibility of the position. Other responsibilities may be assigned as necessary to support the business environment. Work with the other IT team members on incident resolutions Follow established processes for procurement of ESA assets/services Follow established practices for the rotating oncall responsibility Knowledge Skills and Abilities,: Intermediate experience in direct End User Support (application, imaging, hardware, user connectivity) Intermediate skills in general MS Office application troubleshooting Intermediate level experience in installation, upgrades, and support of Windows desktops Intermediate understanding of Desktop imaging techniques Experience supporting users in an Active Directory Environment Experience supporting End User Computing devices/BYOD/Cellular/Tablets Experience supporting remote users General understanding of Networking and Firewall Fundamentals Ability and Willingness to follow structured methodologies Ability to work in a fast-paced team oriented atmosphere Basic understanding of telecom fundamentals such as: LEC relationships, POTS, Circuit speeds and capacities, T1,MPLS, HSIA, DNIS, SIP, Various transport technologies and VOIP Ability to utilize various online tools and portals to troubleshoot problems Basic level experience in Hosted, Legacy and IP PBX systems Basic knowledge of Adtran switches and router configurations Basic knowledge of Call Routing fundamentals in TDM and IP space Expectation of intermediate level of Excel proficiency. Ability to work with minimal supervision Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency Additional Skills & Qualifications Manage Engine A+ Cert
Skills
Support, Help desk, Customer service, Active directory, Help desk support, Technical support, Service desk, Hardware, Office 365, Windows 10
Top Skills Details
Support,Help desk,Customer service,Active directory,Help desk support,Technical support,Service desk,Hardware,Office 365,Windows 10
Additional Skills & Qualifications
Basic Systems Admin Manage Engine A+ CerT
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Sep 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description TEKsystems Hospitality client is in need of a an experienced support Analyst to join their team as a result of an internal promotion. This person will assist be a member of a team of 4 supporting 12-15 tickets on average a day of anything from Password resets, Active Directory account creation, setting up new Equipment for new hires, at a tier 1 and tier 2 perspective. This will be supporting about 1000 hotels and also the corporate IT environment. The best candidate for this role will have excellent communication/customer service skills, be extremely reliable and have worked in a medium sized Service/support desk environment. The primary purpose of this role is to provide Tier 1 and tier 2 level support to resolve service incidents/requests in a timely manner according to SLA and perform tracking by entering details of incidents/requests, status updates, and resolutions into the company ticket system. This role will be responsible for multiple in-sourced and out-sourced services including but not limited to desktops, laptops, phones, Wi-Fi, TV, Telecom services and conferencing equipment. The Support Analyst will be required to interact with third party hardware/software and key support vendors. To be successful in this role, a candidate must have excellent problem solving skills in order to diagnose, isolate, evaluate and resolve complex problem situations, or when necessary, escalate or route them to the appropriate group. Major Duties: Manage daily ticket queue to our internal SLAs during regular business hours and during the rotating oncall hours In-depth troubleshooting of service interruptions and escalation to support partners as required Coordinate with key vendor partners for monitoring and ticket resolution Assist in the creation and review of detailed documentation and tracking for supported technologies. Basic Desktop and Telecommunications Support Troubleshoot LAN/WAN network connectivity issues Support ACCESS control and grant access rights to enterprise applications User administration and support Desktop and Server Application Support Recommend solutions for continuous improvement in Telecommunications and Technology Support Provide superb customer service both written and spoken, to technical and non-technical customers. Other Duties: The duties of this position are not all inclusive, but do indicate the "hands on" responsibility of the position. Other responsibilities may be assigned as necessary to support the business environment. Work with the other IT team members on incident resolutions Follow established processes for procurement of ESA assets/services Follow established practices for the rotating oncall responsibility Knowledge Skills and Abilities,: Intermediate experience in direct End User Support (application, imaging, hardware, user connectivity) Intermediate skills in general MS Office application troubleshooting Intermediate level experience in installation, upgrades, and support of Windows desktops Intermediate understanding of Desktop imaging techniques Experience supporting users in an Active Directory Environment Experience supporting End User Computing devices/BYOD/Cellular/Tablets Experience supporting remote users General understanding of Networking and Firewall Fundamentals Ability and Willingness to follow structured methodologies Ability to work in a fast-paced team oriented atmosphere Basic understanding of telecom fundamentals such as: LEC relationships, POTS, Circuit speeds and capacities, T1,MPLS, HSIA, DNIS, SIP, Various transport technologies and VOIP Ability to utilize various online tools and portals to troubleshoot problems Basic level experience in Hosted, Legacy and IP PBX systems Basic knowledge of Adtran switches and router configurations Basic knowledge of Call Routing fundamentals in TDM and IP space Expectation of intermediate level of Excel proficiency. Ability to work with minimal supervision Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency Additional Skills & Qualifications Manage Engine A+ Cert
Skills
Support, Help desk, Customer service, Active directory, Help desk support, Technical support, Service desk, Hardware, Office 365, Windows 10
Top Skills Details
Support,Help desk,Customer service,Active directory,Help desk support,Technical support,Service desk,Hardware,Office 365,Windows 10
Additional Skills & Qualifications
Basic Systems Admin Manage Engine A+ CerT
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Sep 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.