Emergency Communications Engineer

Overview

On Site
Contract - W2

Skills

8+ years of experience working in a data center or

Job Details


SCOPE OF SERVICES ? Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure ? Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers

? Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment ? Configure and test Emergency Communications network infrastructure ? Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers ? Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services ? Technical support and oversight for vendor managed ESInet services and systems ? Technical support for Public Safety Unified Communications systems and services ? Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications ? Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation ? Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results. ? Provide Emergency Communication technology asset management support



Requirements

? 8+ years of experience working in a data center or in the field supporting related work

? 8+ years of experience in network support, LAN/WAN troubleshooting.

? 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)

? 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)

? Working knowledge of networking hardware and topologies

? Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments

? Working Knowledge of computing systems and hardware

? Experience with LEC circuits termination and turn-up

? Ability to perform physical work related to the job ? Ability to follow detailed job documents

? Must be willing to travel within the NYC region to meet customer SLA's ? Must be willing to work on-call, after hours and weekends when required

? Bachelor's degree from an accredited college in computer science or related area of study ? Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

? Experience with Emergency Communications infrastructure, systems, applications and related technologies

? Knowledge of E911 call routing, selective routing, trunking and location-based routing

? Knowledge of DMS and ACD systems ? Knowledge of ANI / ALI services and functionality

? Knowledge of 9-1-1 Call Handling Systems ? Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks

? Knowledge of NG9-1-1 ESINET call routing

? Knowledge of SMS, RTT, TCC routing, SMS aggregation

? Knowledge of GIS and location-based identification systems





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