PC Support Specialist II

job summary:

The PCS Support Specialist II provides Tier 2 technical support for desktop systems, software, and peripherals across corporate offices, distribution centers, and field locations. This role ensures optimal functionality and performance of end-user devices, supports lifecycle refresh projects, and contributes to enterprise IT initiatives through collaboration, documentation, and continuous improvement.

location: Goodlettsville, Tennessee

job type: Contract

salary: $25 - 30 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

- Operating Systems: Advanced understanding of Microsoft Windows (10/11), macOS,

and mobile platforms (iOS/Android).

- Networking Fundamentals: TCP/IP, DNS, DHCP, SMTP, VPNs, and Active Directory

concepts.

- Enterprise Tools: Microsoft Office 365 suite, OneDrive, Teams, and remote support

tools.

- Security & Maintenance: OS patching, driver updates, antivirus, and endpoint

protection.

- Hardware Lifecycle: Imaging, provisioning, hardware refresh, and safe disposal (e-

waste).

- Troubleshooting: Ability to resolve complex hardware/software issues and see issues

through to completion.

qualifications:

- Network +, ITIL certification, A+ certification or Microsoft fundamental certifications - PREFERRED

- Associate degree in Computer Science - PREFERRED

- Education can offset experience requirements

skills: - 3+ years of experience in setup, configuration, troubleshooting of desktop, notebook, mobile hardware and software (Windows/iOS/Android) - MUST HAVE

- High level of experience supporting Microsoft Office 365 productivity tools, including Office suite, Microsoft OneDrive, and Microsoft Teams - MUST HAVE

- Excellent written and oral communication skills, attention to detail, customer service driven - MUST HAVE

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.