Overview
Skills
Job Details
The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.
The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)
Responsibilities include:
- Providing production operations support by executing and monitoring batch process
- Verifying batch results and supporting nightly production environments across multiple servers.
- Performing first level analysis of all data interface processing exceptions, logs
- Escalating unresolved issues and problems according to defined on-call support procedures.
The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.
Additional duties include:
- Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
- Providing rapid support during outages and assisting in workload automation forecasting
- Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
- Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures
Skills & Questions Matrix:
Skill | Required / Desired | Amount | No of years of experience you have |
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. | Required | 5 Years |
|
Experience with batch operations, job scheduling and monitoring tools. | Required | 5 Years |
|
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. | Required | 5 Years |
|
Experience working with internal teams to identify opportunities to improve the product and customer experience. | Required | 5 Years |
|
Demonstrated experience documenting processes and procedures as required. | Required | 5 Years |
|
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. | Required | 5 Years |
|
Experience with relational database skills, Basic SQL programming | Required | 5 Years |
|
Experience running shell scripts on a UNIX or similar environment; and reviewing log files. | Required | 5 Years |
|
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. | Required | 5 Years |
|
Ability to communicate effectively in both oral and written formats. | Required |
|
|
Q1: Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? (Yes/No) |
| ||
Q2: Some local travel may be required in the performance of the work. Do you accept this requirement? (Yes/No) |
| ||
Q3: All work must be performed on State premises at the client's discretion. Do you accept this requirement? (Yes/No) | |