Video Systems Engineer / SME

Overview

Hybrid
$90 - $100
Full Time
No Travel Required

Skills

CCNP
video
engineer
UCC
VoIP
UC

Job Details

Video Systems Engineer / SME - Hybrid-Bethesda, MD

Overview:
Seeking a hands-on Video Systems Engineer / SME to lead enterprise video conferencing design, implementation, and support for this government agency - Unified Communications and Collaboration (UCC) team. This is a highly technical role supporting video modernization efforts across hundreds of conference rooms.

Top Responsibilities:

  • Architect and implement enterprise video services (MS Teams, Cisco, vBrick, Webex, etc.)

  • Design and standardize A/V conference rooms (Cisco Room Kits, matrix/distribution systems)

  • Provide Tier III support and troubleshoot video/VoIP issues (e.g., call drops, codec mismatches)

  • Document processes and support lifecycle management of UC/video systems

  • Collaborate across internal teams and end-users to deliver seamless solutions

Must-Have Skills:

  • Expertise in MS Teams Meetings, Cisco VCS/TMS, eCDN platforms (vBrick, Microsoft eCDN)

  • Deep knowledge of video protocols: SIP, RTMP, H.264/H.265, HDMI resolutions, audio/video codecs

  • Hands-on experience with Cisco Room Kits, video matrix/distribution, digital signage

  • Strong troubleshooting of VoIP/video issues (dead air, call drops, etc.)

  • Ability to work onsite in Bethesda 3x/week + on-call support when needed

  • Excellent communication and stakeholder coordination skills

Preferred Certifications:

  • Microsoft 365 Certified: Teams Admin or Collaboration Comms Engineer

  • CCNP Collaboration

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