Desktop Engineer

Title: Desktop Engineer

Location: Chicago, IL(Onsite)(Local only)

Duration: 6+ months contract

IV: Phone and Video

When submitting - send the candidates mother's maiden name for candidate tracking. 

Must have:

• 1–3 years desktop or end user support

• Strong Windows and Microsoft Office

• Ticketing system experience

• Laptop hardware troubleshooting

• Comfortable supporting execs and billable professionals

• ServiceNow specifically

Strong knowledge of Windows Operating systems
Strong Knowledge of Office products
Knowledge ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android

• Large corporate or professional services environment

• MSP background

• iOS and Android support exposure

Summary:  The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime.  The CX Associate is the first on-site responder and starts our Customer’s Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.

Core Responsibilities

• Walk-up and desk-side IT support

• Windows 10, Office 365, SharePoint troubleshooting

• Laptop hardware repair and software installs

• Ticket ownership in ServiceNow or Remedy

• Printers, copiers, conference rooms, video conferencing

• Asset tracking and inventory

• Major incident call participation

• Internal meeting and event tech support

• Routine maintenance of IT spaces and equipment

• Clear escalation and user communication

Must-Haves

• Calm, customer-first, not a heads-down IT goblin

Nice to Have

• ServiceNow specifically

• Large corporate or professional services environment

• MSP background

• iOS and Android support exposure

Hard No’s

• Remote-only candidates

• Pure help desk, call-center only backgrounds

• Zero enterprise or office-based support

Recruiter Notes

• This is an internal enablement role, sell stability and visibility

• Emphasize onsite presence and real human interaction

• Loop location matters, commuting tolerance is real

• Cultural fit is just as important as technical basics

• GT expects polish, responsiveness, and ownership