Systems Administrator

A recognized services company in Washington, D.C. is looking to add a new Systems Administrator to their growing staff.

Responsibilities:

The Systems Administrator will:

• Evaluate user requests from customers experiencing problems with hardware, software, networking, and other computer-related technologies as well as deploying, patching, preparing, and configuring enterprise software, middleware, and independent licensed software.


• requires technical knowledge and troubleshooting experience and aptitude. The ability to learn, adapt quickly, communicate effectively, and complete work within given timelines is needed to be successful.


• Track Workstations across the enterprise and remediate.


• Software, hardware, networking troubleshooting skills.


• Broad knowledge of computer, networking, and software fundamentals.


• Provides quick, responsive, high quality and consistent service.


• Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.


• Proficiency in the management of platform for Windows endpoints providing inventory, software distribution, OS imaging, and settings in security management.


• Log/track incident/problem management database and maintain history records and related incident/problem documentation.


• Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage.


• Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.


• Keeps internal customers productive and performing at the highest possible level possible.

Qualifications:

• U.S. Citizenship required.


• Must pass background investigation for a Public Trust.


• Associate degree in a Technical Field.


• Minimum of two (2) years of experience in Systems Administrator/Technical Specialist/Desktop Support/Vulnerability Management role.


• Proficient in PowerShell and Microsoft Endpoint Configuration Manager (MECM/SCCM).


• Experience working with/deploying/troubleshooting issues with Enterprise Images and creating updates.


• Detailed understanding of Windows Update mechanisms and driver management.


• Excellent troubleshooting abilities in software, hardware, and networking.


• Prior experience in a customer-facing role, either remote or face-to-face.


• Relevant certifications are a plus (e.g., CompTIA Security+, MCSE).