ServiceNow Solutions Architect

Skills: ServiceNow, ServiceNow Technical, ITSM, Orchestrator, Workflow Editor, ServiceNow API, ServiceNow Workflows, UI Pages, UI Macros, UI Policies, ACL

Job Description:

• 7+ years of experience in ServiceNow.
• Service Catalog Design and Development
• IT Request Management process support/governance
• IT Knowledge Management process support/governance
• Workflow and Automation
• Scripting and Customization
• User Experience and Accessibility
• Maintenance and Optimization

Essential Skills:

• Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation
• Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
• Experience in developing complex catalog items
• Experience in customizing Service Portal widgets & pages.
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.
• Should have experience of leading team for implementing ITSM tools and continuous improvements
• Experience in the implementation, administration, maintenance, and enhancements of ServiceNow
• Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
• Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
• Ensuring configuration data is available when and where it is needed to support associated service management processes.
• Developing and maintaining the configuration management database (CMDB) to ensure that configuration items and processes are current.
• Creating and implementing custom widgets, complex pages, Resolving UI performance bottlenecks, Taxonomies, and portal content.