EFT Operations with Reg E and Visa Zero

Fintech Company

Charlotte NC

Hybrid- 3 days a week onsite

Needed ASAP

6 month contract +

EFT Operations Specialist

The EFT Operations Specialist is responsible for processing and oversight of debit card disputed items. Specialist work may include investigating claims in a fast paced work environment. The EFT Operations Specialist will serve as the primary contact for all disputes and research claims for both internal and external members. The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.

Additional responsibilities include:
Processes disputed items and performs follow ups on outstanding items.
Sends required correspondence to members regarding the status of their dispute
Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to *** policies and procedures.
Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
Ensures daily-automated tasks are complete through review of files and reports.
Work with internal and external partners to ensure systems and processes are effective and accurate.
Pull reports and other data to assist management in understanding the status and amount of disputed items.
Manages strict deadlines and performs time sensitive duties accurately and efficiently.
Maintains a working knowledge of all functions within the department to sustain integrity of the department s guidelines.
May be cross trained in other areas of Operations and/or Member Success related functions.