Overview
On Site
USD 30.00 - 35.00 per hour
Contract - W2
Skills
IT Consulting
Remote Support
SaaS
Laptop
Legacy Systems
Information Technology
Communication
Criminal Justice
Security Clearance
Tablet
Microsoft Windows
Microsoft Office
Application Service Management
ITIL
Problem Management
Collaboration
Cross-functional Team
Organizational Skills
Attention To Detail
Management
Cisco VPN
Microsoft SCCM
PXE
Network
Printers
Customer Service
Training
Computer Hardware
Inventory
ServiceNow
Technical Support
Law
Job Details
- JOB-7310
- Desktop Support Technician
- Denver, CO
- Contract
- Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Desktop Support Technician to join our team.
The ideal candidate will possess strong technical expertise and excellent communication skills. Key responsibilities include, but are not limited to troubleshooting complex hardware and desktop/SaaS software issues; imaging, replacing, and installing laptops; providing responsive, customer-focused technical support across a range of environments.
QUALIFICATIONS- Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate
- Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
- License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of start date.
- Strong customer service disposition with solid knowledge of multiple pc and tablet platforms
- Excellent communicator and detail oriented
- Experience supporting Windows 10, 11 and Microsoft Office 365
- Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
- ServiceNow experience
- Well-versed in ITIL process handling incident, change and problem management
- Independent self-starter able to collaborate actively with others in a cross-functional team
- Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
- SCCM, Cisco AnyConnect/SecureConnect experience a plus
- Can lift equipment up to 50 lbs
RESPONSIBILITIES- Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
- Image computers, install applications using in-house tools (SCCM / PXE boot)
- Responds to calls, chats, service tickets, and dispatched requests for technical support
- Diagnoses and fixes endpoint network, software, and hardware issues
- Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
- Communicates with users on proper computer uses and policies utilizing excellent customer service skills
- Provides ad-hoc training to users and groups on hardware and software systems
- Works with other IT teams on complex Incident and Request resolutions
- Maintains computerized inventory of computer equipment through our support platform
- Creates and maintains Knowledge-Based articles for support
- Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
- Performs all other necessary tasks related to IT Support of the respective City agencies and supported locations
- Business travel will be required to perform some support activities
Pay range: $30-$35/hr
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.