Mobile Device Deployment & Support Analyst

We are seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS/Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices.

Principal Duties and Responsibilities

The primary focus is hands-on support, deployment assistance, and troubleshooting during and immediately following the enterprise rollout.

Job Description

Purpose and Scope

We are seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS/Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices.

Principal Duties and Responsibilities

The primary focus is hands-on support, deployment assistance, and troubleshooting during and immediately following the enterprise rollout.

Deployment and Provisioning

• Assist with the large-scale rollout and deployment of new iOS (Apple) and Android tablets to a large group of end-users across the public transportation system.
• Support device configuration and security compliance using a Mobile Device Management (MDM) platform, specifically Microsoft Intune.
• Coordinate initial device setup, including the activation of Verizon Wireless (VZW) eSIMs and configuring cellular data access.
• Ensure all end-users successfully log in with their Active Directory (A/D) credentials and properly enable two-factor identification for security compliance.

• Act as the primary point of contact during the rollout, providing Tier 1 (T1) and Tier 2 (T2) technical help for end-users experiencing issues with their new devices, applications, or access.
• Assist help desk personnel on a rotating basis for Tier 2 support and provide training to Tier 1 staff on mobile device troubleshooting and common issues.
• Provide on-site, hands-on support and training to end-users on basic device operation and application usage.
• Assist with developing and delivering clear, user-friendly instructions and support materials for end-users.

• Troubleshoot and resolve complex issues related to mobile device connectivity, corporate Wi-Fi, and cellular service.
• Assist in the collection and analysis of coverage data on both cellular and Wi-Fi networks to identify and resolve service gaps.
• Maintain accurate records of all deployed assets, user assignments, and deployment progress .

iOS

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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